Malwarebytes 2.1 Premium Real Time Protection not enable

[kpitao]

Hello,

 

I have the Malwarebytes 2.1 Premium; and my issue is that the Real Time Protection is always off.  On my Dashboard shows "Your system is not fully protected"  and there's a red button  to Fix Now.

However when I click it nothing happens, the message still there; also when I manually change the settings to enable the real time protection, the Malwarebytes does not save my changes.

Anyone has seen this?

 

Thanks

[daledoc1]

Hello and :
 
If rebooting the computer does not resolve your issue, let's start here:
 

• Please follow all the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.1.8 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[kpitao]

I did run the first option MBAM Clean Removal Process 2X and reinstall the MBAM.  Looks ok now; let's see for how long, because it's not the first time I have to do this.

 

Thanks

[daledoc1]

Hello:

 

I'm glad that the clean reinstall resolved the issue for you.

>>If you have not yet done so, it would be a good idea to reboot the system, for good measure.

 

If the problem with real-time protection reoccurs, please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt).

There may be something else going on to cause it (such as PUPs or malware), and/or we may suggest upgrading to the latest beta build to see if that fixes the problem.

 

Thank you,

[kpitao]

I did run the first option MBAM Clean Removal Process 2X and reinstall the MBAM.  Looks ok now; let's see for how long, because it's not the first time I have to do this.

 

Thanks

 

Well like I said before.... it's back "Real Time Protection" is not enable anymore. I'm sorry but I cannot uninstall and install again every month...

Need a real solution

[kpitao]

Hello and :

 

If rebooting the computer does not resolve your issue, let's start here:

 

• Please follow all the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.1.8 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

 

Please see logs attached

 

 

Thanks

Addition.txt

CheckResults.txt

FRST.txt

[Firefox]

Hello and Welcome to Malwarebytes

Not saying your infected, but there is enough in the logs to have you head over to get one on one help from our experts.

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you