Jump to content

White List Submission


Recommended Posts


We are an ISV, and would like to make sure our entire software package (including all the sub-components) we install are part of the your White list.

You may access our installer at the following link:   https://www.dropbox.com/sh/iocthjg7xm0l0bk/AABqumJ4DANTJIvvw_9OCDsOa?dl=0

—> Please note this software is typically installed from a secure login within each user’s portal:


User id and password to install the application:
User name: entreda_support
Password: Entreda_Unify3


Please run through this installer to get the entire list of .exe files which the Entreda package installs.


1) We would like to ensure that for our software (v 1.0.6), all (15) of the (below) .exe files within the following directories are included within your “white list” (details below)

2) Below is the root path for the installed application for the 64-bit version. The 32-bit version uses the same file names, but has a different root path. Do you also need the installer for the 32-bit version? 

C: --> Program Files (x86) --> Entreda --> Entreda Unify Applet


Entreda Unify Applet.exe













Auto Update_1.0\AutoUpdateClient.exe

Thank you!

best regards,




Farshad Ghaffari

VP & Co-founder, Entreda


Mobile: +1.650.796.5127

"Cybersecurity compliance automation software for regulated enterprises”

Check us out @ www.entreda.com

Link to post
Share on other sites

  • Staff



You have started a similar thread here already where it was responded to:


This forum is for reporting false positives, which isn't the case here as we aren't wrongly detecting this software as malware.

We don't typically do whitelisting for many reasons.

Link to post
Share on other sites

Hi Mieke, Malware team,


Yes, thank you. I reviewed the other thread. This version (1.0.6) is newer and has additional components. Are you able to to a scan of this install and see if the components are undetected?


We have had customers reporting that our software got blocked by Malwarebyte, so I am just trying to avoid having this happen.


Thank you!


best regards,



P.S. My apologies for the typos in the other thread. Meant to say Malwarebytes :)

Link to post
Share on other sites

  • Staff

Hi Farshad,


It would be a lot easier for us that you provide us the scan log where we detect + the exact files that we detect (if we detect). Because when we tried to reproduce this before, we didn't detect anything.

Also, please attach the files we detect to this thread instead of using an external service where we need to create an account first to get the files.



Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.