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HijackThis Error #5 caused by AGSService (Adobe Genuine Software Integrity Service)


frogrl
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I understand that HijackThis for the most part has been replaced by newer tools.  Yet, I'm still using it and just encountered an error that renders it unusable on systems when running the service:

 

AGSService

Adobe Genuine Software Integrity Service

 

I'm sharing this in the hope that others who are using both HijackThis and the Adobe Creative Cloud will not assume this error indicates that they are infected.

 

Something may have been updated by Adobe within the past few days as I've never encountered this issue before until today.  I scan every other day.  I maintain four Windows 7 systems and two had this issue and two did not -- the two with the Adobe Genuine Software Integrity Service running.

 

I confirmed this by exporting the following registry keys, deleting them, and then running HijackThis again without any error.  I imported the keys and the error returned.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\AGSService]

 

Obviously, I don't recommend permanently removing these registry keys as they likely will render your Adobe Creative Cloud software inactive (or worse).  Thus, if you are getting this Error #5 and confirm that it is caused by AGSService, you may need to consider using an alternative tool to HijackThis.

 

 

XIWFOdX.jpg

 

Full text of the HijackThis error:

 

Please help us improve HijackThis by reporting this error

 

Click 'Yes' to submit

 

Error Details:

 

An unexpected error has occurred at procedure: modMain_StartScan()

Error #5 - Invalid procedure call or argument

 

Windows version:

MSIE version:

HijackThis version: 2.0.5

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