no1yak Posted September 29, 2015 ID:992819 Share Posted September 29, 2015 Having been a customer since 2010 and having a life time lincense I now find myself in a situation where my licence is not being recognised. I have error 403, so I submitted a ticket on the 25th Sep, I know that the weekend was due so I was'nt too bothered. It's now Tuesday 29 and my ticket still has not been answered. It appears that other members on this site have encountered the same problem with a total lack of responce. Not good enough Malwarebytes, you customer service is c---p to say the least. Link to post Share on other sites More sharing options...
Porthos Posted September 29, 2015 ID:992831 Share Posted September 29, 2015 Have you checked your spam/junk folders for a response? Where did you buy your license?403Blacklisted—this is a known bad, counterfeit, key-gen or abused key. These issues have been numerous lately and are swamping the help desk. Please be patient. Link to post Share on other sites More sharing options...
no1yak Posted September 29, 2015 Author ID:992839 Share Posted September 29, 2015 Have you checked your spam/junk folders for a response? Where did you buy your license?403Blacklisted—this is a known bad, counterfeit, key-gen or abused key. These issues have been numerous lately and are swamping the help desk. Please be patient. License purchased in 2010 via Cleverbridge and yes I have checked my spam box. Had notification of ticket and thats all. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 29, 2015 Root Admin ID:992852 Share Posted September 29, 2015 Please send me a private message with a copy of your receipt please and I will assist you. Did you use the same email address on the help desk as you do here on the forum? Link to post Share on other sites More sharing options...
JJensen Posted October 2, 2015 ID:993361 Share Posted October 2, 2015 Same thing happened to me after I went back to Windows 7 from Windows 10. Waiting reply from support right now. Link to post Share on other sites More sharing options...
Staff tetonbob Posted October 2, 2015 Staff ID:993375 Share Posted October 2, 2015 As both of these issues have been resolved in Support, I will close this topic now. Thank you for your patience. Link to post Share on other sites More sharing options...
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