parvs Posted September 28, 2015 ID:992562 Share Posted September 28, 2015 Hi! i'm using a sony vaio with windows vista. two days ago as i was using the laptop it went black (like a screen saver) while idle but when i tried to use it it wouldn't respond/react. so i turned it off and on again. it worked fine. today as soon as it reaches the desktop, i cannot run anything anymore. help please. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 3, 2015 ID:993471 Share Posted October 3, 2015 Hello Parvs. Do you happen to have a Vista operating system CD/DVD ? You should try as much as possibly ( repeatedly if needed) to get into Safe Mode with Networking so that you might then run some diagnostics and or do some changes, fixes, etc.This is not a solution. This is only the much needed basic "beginning". Turn off your pc. Wait about a minute.Restart your pc. And right away, tap & retap the F8 Function-key on your keyboard.You should see Windows Advanced Options menu.Select Safe Mode with Networking orSafe mode orVGA modewith Safe Mode with Networking being the ideal first choice.NOTE: if the F8 function key-method did not prove useable, some systems may use F5 instead. And on some systems you may need to press the F2 function key to get hardware boot options. By the way, you did not make mention - whether or not your Windows is set to require a login and whether you did login or not ( with the user account password). Cases like this one where Windows does not load is not necessarily a sign or proof of a malware infection. A lot of times this comes about from conflicting drivers at startup or from a conflicting auto-started user application program. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 7, 2015 ID:994182 Share Posted October 7, 2015 Hi, Please advise if the issue is resolved ( gone away), or if you still need help.I do hope you did manage to get into Safe mode with Networking. If so, from there you can do some research and perhaps fixes, as needed. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 9, 2015 ID:994472 Share Posted October 9, 2015 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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