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Chrome and MS Office programs wont open


ljackson
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Hello and welcome,

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Next,

 

Navigate to this folder "C:\Program Files (x86)\Malwarebytes Anti-Malware\Plugins" inside there is a file called "fixdamage.exe" please right click on it and choose "Run as administrator"

 

Next,

 

As you have Malwarebytes installed lets see if we can get it to run through its protected folder, do the following

 

Select > Start > All Programs > Malwarebytes` Anti-Malware > Tools folder > Malwarebytes Anti-Malware Chameleon:

 

 

Cha.png

 

 

A new window will open with Chameleon Tabs CHb.png to CHc.png

 

Select tabs in turn until you get a successful run by double click on the tab,

Vista and Windows 7/8 user will have to accept UAC prompt. If successful you will see the following:

 

 

MBa.png

 

 

As instructed press any key to continue, you will now see the following as Malwarebytes attempts to run:

 

 

MBa1.png

 

 

Do nothing, let MB continue, it will try to update:

 

 

MBa2.png

 

 

You may see the following:

 

 

MBa6-1.png

 

 

Then.....

 

 

MBa7.png

 

 

MB will prompt if successful, do nothing; let it continue.

 

 

MBa3.png

 

 

MB will try to kill known malicious processes, do nothing; let it continue.

 

 

MBa4.png

 

 

MB will try to start a quick scan, if successful the following will open; do nothing the scan will run automatically.

 

 

MBc.png

 

 

When complete MB will produce a log, save that and copy to next reply.

 

MB will continue and remove the protective driver, you will then be given the option to "Press any key to continue" do that.

 

 

MBa5.png

 

 

Let me see the log from Malwarebytes in your reply,

 

Kevin..

 

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