Inline Hook Win32 found - Laptop not behaving

[Sallie]

Inline Hook Win32 has been found in a few scans (from AVG). Not sure if that is causing the problem.

 

1. I can no longer access Firefox and IE.

2. I loose sound access.

3. Laptop is slow responding.

 

What I have done so far;

1. Followed your instructions as per "I'm infected" pinned message.

2. I scanned with Malware = nothing found.

3. I ran Farbar and have the two files ready.

 

Awaiting further instructions.  Thank you.

 

Sallie

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
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• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
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---

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[Sallie]

Thank you for your help, much appreciated.

 

Attached are the two logs files.

FRST.txt

Addition.txt

[TwinHeadedEagle]

You're not running FRST from Administrator account, but that doesn't matter now. PC isn't infected. Possible cause of your issue is running two antivirus products simultaneously.

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• avast Free Antivirus
• AVG Antivirus

Uninstallation procedure:

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.

[TwinHeadedEagle]

You're not running FRST from Administrator account, but that doesn't matter now. PC isn't infected. Possible cause of your issue is running two antivirus products simultaneously.

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• avast Free Antivirus
• AVG Antivirus

Uninstallation procedure:

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.

[Sallie]

Are you saying I should uninstall one or the other or both?

If only one, which one would you recommend I keep?

 

Also, if I'm not infected, why can I not start Firefox or IE? 

- Firefox starts to load and closes the process at 912K (as per Task Manager).

- IE opens the browser blank and then closes.

 

And what about the inline hook win32 found by AVG?

 

Thank you.

[Sallie]

After reading some reviews, I decided to uninstall AVG.

 

- Rebooted

- Started Firefox = seems OK

- Started IE = seems OK

 

Is there something else that I should do to make sure all is OK?

 

Thank you,

Sallie

[Sallie]

Forgot to say...

 

AVG did leave some trailing files and folders behind.  Can I assume that I can manually delete them?

 

Sallie

[TwinHeadedEagle]

You can download AVG Remover from this link to get rid of all remnants:

http://www.avg.com/ww-en/utilities

[Sallie]

That did the trick.

 

Thank you for your help. Much appreciated.

 

Sallie

[Maurice Naggar]

Glad we could help.

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