False positive from *other* anti-malware products

[flagship32]

Looking for a general strategy with respect to false positives from different anti-malware products...

 

Our Web site got blocked based on a report from CleanMX, which reported trojanPSW.Bjlog in one of our files (an EXE installer file for one of our software products).

 

MB does not flag the file (nor any file on our entire system) as having any problem, but Avast and VBA32 both do.

 

For now, we've gotten our hosting company to un-block our Web site based on what we believe is a false positive.

 

But what's the best way to proceed on this? We'd like to be sure. Should we submit the file here for analysis? Should we try to work it out with Avast and VBA32 support?

[David H. Lipman]

You need to contact the vendors of the software that flagged a detection of "trojanPSW.Bjlog" and submit a False Positive report to them [ That would be Avast and VirusBlokAda Ltd ]
 
Malwarebytes can only act on False Positive declarations made by their products and this sub-forum is provided only for that purpose and not for general questions.

[flagship32]

Thanks.