my paid versoin lifetime license reverted to free versoin

[dgtechservice]

I was looking to download the original version of wondershare video editor 3.1.1 for windows.

The search went ot another site and I'm pretty sure some malicious software mangled my broswers so they do not go to the normal home page startpage.com

I used revo uninstaller to uninstall and remove all traces of whatever download helper garbage I was stuck with.

Then I noticed that malwarebytes stopped loading automaticlly.

I started malwarebytes and saw that it reverted to the free version.

I entered my ID number and Key code and it saw a message that it was a problem and to call tech support.

Tech support at this company apparently does not exist.

Is there anyone that can re-authorize my key because it is legit or send a new one?????

[dgtechservice]

Also I now regularly see that it blocks a malicious website, a popup in the lower right corner comes up every few minutes. says its from svhost.exe

I removed PUPs of yontoo and skisearch

[digmorcrusher]

If you post your ID and key number someone may steal it, just a warning.  Of course if it doesn't work.....

[Firefox]

Hello and :

Until a forum staff member has a chance to respond....

We're sorry you are having problems with license validation.

The problem you describe sounds as if it may be "403" error?

First:

Please be sure you are not trying to activate your license on more computers than your license allows.

Next:

Please be sure you are entering the correct alphanumeric characters in the correct format.

For example, please be sure not to swap "0" for "O", "1" for "I", etc; and be sure not to add extra spaces.

"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.

The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX

(Only "new" replacement licenses have just a Key, without an ID.)

There is more information here: How do I activate Malwarebytes Anti-Malware?

Next:

If those do not resolve your issue, unfortunately, the only folks who can help directly with license validation problems are the Support folks at the help desk.

We here at the forum do not have access to the necessary information to resolve such an error.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,