ISP says that my computer infected with Torpic Malware

[andyn102]

Hello,

 

ISP keeps sending messages saying that my computer has infected with Malware Torpic although I did use Malwarebytes Anti-Malware Home soft to scan. Please help.

 

Thanks

Andy N

[1PW]

Hello andyn102 and

Since their is some question as to whether or not your system is infected and malware removal actions are not permitted in this sub-forum, I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste (not attach) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

Thank you.

[andyn102]

Hello andyn102 and

Since their is some question as to whether or not your system is infected and malware removal actions are not permitted in this sub-forum, I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste (not attach) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

Thank you.

Sorry for late rply and thanks very much for the instruction. I will do as you advised. Thanks again