Reimageplus and quicksharer redirects and popups help please.

[bluestone]

using primarily firefox am getting reimagepluscom redirects and quicksharer popups.

 

Can you please help?

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

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That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

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Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[bluestone]

The two files are attached.

Thankyou

Addition.txt

FRST.txt

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:

  createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[bluestone]

Thank you, THE. This last seems to have stabilized the system. No longer getting the popup ads or redirects.

 

There is one thing. zoek quarantined a useful utility application that I have used for years without problem.

 

Can I rename and move the new folder from C_Program Files_Utility Name to C:\Program Files\Utility Name to have it functional again or will I need to reinstall?

[bluestone]

looks like I have spoken too soon. While adblockerplus seems to be preventing them from appearing, I occasionally have to unload ABP and they reappear.

zoek results are attached

zoek-results.txt

[TwinHeadedEagle]

What is the name of this "useful" application that Zoek deleted?

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[bluestone]

Actually there were three utilities:

Audacity 1.3
Express WebPictures
PC Inspector File Recovery

 

 

FRST.txt

Addition.txt

[TwinHeadedEagle]

Yes, I see. Unfortunately it is not my fault, but Zoek author made it like this. I don't know why, it will probably be fixed. Can you reinstall these applications?

[bluestone]

I can maybe reinstall them. Will deal with that after we solve the redirect popup problem. But would like to know if there is a recovery procedure after zoek quarantines them.

 

What are you seeing in the frst scan?

 

Thanks

[TwinHeadedEagle]

Can you attach C:\zoek_backup\restore.txt file?

[bluestone]

Here is the restore.txt file

restore.txt

[bluestone]

Hello, THE

 

Any news on the frst reports or zoek restore?

 

Thank you for your help

[TwinHeadedEagle]

Sorry for delay. This fix should restore deleted applications you mentioned.

Fix with ZOEK

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:

  createsrpoint;restore;|C_Program Files_Audacity 1.3 Beta|C:\Program Files\Audacity 1.3 Betarestore;|C_Program Files_Express WebPictures|C:\Program Files\Express WebPicturesrestore;|C_Program Files_PC Inspector File Recovery|C:\Program Files\PC Inspector File Recovery

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[bluestone]

Attached soek results log

zoek-results.log

[TwinHeadedEagle]

Very good. How is the situation now?

[bluestone]

The restore seems to have gone OK. Though adblockerplus seems to be preventing quicksharer popups from appearing, I occasionally have to unload ABP and they re-appear. The reimageplus is blocked by ABP so even if I get a redirect the page is blank and I can easily close.

[TwinHeadedEagle]

Does it happen in all browsers?

[bluestone]

Had to check this as I only use ff. Loaded IE and it was behaving oddly. Internet options appears to be locked somehow in IE, Can't access it through IE toolbar, control panel or Run command  or by selecting properties from the desktop icon.

 

But as it ran there were no signs of quicksharer popups or reimageplus redirects

[TwinHeadedEagle]

Okay, keep me updated.