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Another User having the Internet connection problem.

VirtuablueAm2
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VirtuablueAm2

VirtuablueAm2

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Sometime last week, I made a horrible mistake of downloading something unsafe. Malwarebytes managed to get all of the threats off, but I no longer had internet connection, Like many others who have experienced this problem.

 

I ran adwcleaner, Hitman Pro, and the like.

 

No Advail.

 

Sometime this week, I'll try to show the Logs if I can from the programs.

 

Can someone willing to help assist?

 

 

Thanks much.

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kevinf80

kevinf80

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Hello and welcome,

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


 

Next,

 

Farbar scanner, for use when connection or redirect issues:

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.
Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender


  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

 

Let me see those logs.....

 

Thank you,

 

Kevin...

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Naathim

Naathim

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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kevinf80

kevinf80

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Re-boot when FRST fix is complete, let me know if we an improvement, is the connection restored..

 

Thank you,

 

Kevin
 

Fixlist.txt

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kevinf80

kevinf80

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You did nothing wrong, continue please...

 

Please download http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,1.html Complete Internet Repair and transfer it to sick PC Desktop. <--- Do not save anywhere else

 

Download Mirror http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,2.html

 

Double click the icon and select Extract (accept UAC alert if applicable)

 

Double click the Complete Internet Repair folder on your desktop.

 

Run the version relevant to your system, 32 bit or 64 bit.

 

Double click the CIntRep.exe icon  <----32 bit version.

Double click the ClntRep_64.exe icon  <--- 64 bit version

 

Place a checkmark next to the following entries:

 

Reset Internet Protocol (TCP/IP)

Repair Winsock (Reset Catalog)

Renew Internet Connections

Flush DNS Resolver Cache

Repair Internet Explorer

Clear Windows Update History

Repair Windows / Automatic Updates

Repair SSL / HTTPS / Cryptography

Reset Windows Firewall Configuration

Restore the default hosts file

Repair Workgroup Computers view

 

Click Go!

 

Ignore any error messages for now

 

Click OK to reboot your computer, is the connection restored?

 

Next,

 

If the connection is still down do the following:

 

Please download MiniToolBox from here:

http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

Transfer to sick PC save to desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points



Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
 
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 

Thanks,

 

Kevin..

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kevinf80

kevinf80

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I want you to run FRST from the recovery environment, there is a full registry back up on your system dated 4th Jan 2015, lets see how your system responds after using that back up..

 

Please download Farbar Recovery Scan Tool from here:  
                                                                 
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Download attached fixlist.txt file (end of reply) and save it to the flash drive also...

Plug the flash drive into the infected PC.

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt Here: http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/ to enter System Recovery Command prompt.

If you are using Vista or Windows 7 enter System Recovery Options.

Plug the flashdrive into the infected PC.

Enter System Recovery Options I give two methods, use whichever is convenient for you.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:



  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you may get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt



  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type  e:\frst64 or e:\frst depending on your version. Press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press FIX button.
  • It will make a log (Fixlog.txt) on the flash drive. Please copy and paste it to your reply.

Reboot your system to normal mode, see how it responds....

Thanks,

Kevin..

 

 

Fixlist.txt

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VirtuablueAm2

VirtuablueAm2

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I would like to continue tomorrow.

 

I need to de-stress a bit.

 

Before I do that, I just tried to created a restore point, But I keep getting this error: (0x8000ffff)

 

So, I need to know if this method will leave stuff like pictures and music files untouched. Because if so, I'll try it sometime tomorrow or on Monday.

 

Oh, And sorry this problem is taking so long to fix.

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kevinf80

kevinf80

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Pictures and music should remain ok, but is always best to make backups....  Leave FRST fix for now, run the following multifix tool...

 

Download Portable Windows Repair (all in one) from one of the following:

 

http://www.tweaking.com/content/page/windows_repair_all_in_one.html

http://www.majorgeeks.com/Tweaking.com_-_Windows_Repair_Portable_d7222.html

http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/

 

Unzip the contents into a newly created folder,  transfer to sick PC desktop.

 

Open the folder, run the tool by right click on Repair_Windows (icon with red briefcase) select "Run as Administrator"

 

 

tweak1.jpg

 

From the main GUI do the following:

 

 

Select Tab 4 and allow it to run SFC

 

 

tweak3.jpg

 

Select Tab 5 and Create System Restore Point

 

 

tweak4.jpg

 

Select Repairs tab => Click the Open repairs tab

 

 

tweak5.jpg

 

The repairs window will open, Check the boxes as indicated, also the "Restart" option, then select Start...

 

 

tweak6.jpg

 

DON'T use the computer while each scan is in progress.

 

Post the log, to access select "settings" tab > "open log folder" tab, log will be named _Windows_Repair_Log

 

 

tweak7.jpg

 

 

Do we see any improvement, also let me see the log,

 

Thanks,

 

Kevin....

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kevinf80

kevinf80

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Give the following a try before you run FRST...

 

Select start, in the search box type or copy/paste services.msc hit enter, in the new window check these entries are running and set to automatic:

 

DHCP Client

DNS Client

 

Go to Start > All Programs > Accessories > Right click on "Command Prompt" select "Run As Administrator"

Type or copy/paste the following commands, hit the enter key after each one,

 

netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

ipconfig /flushdns

ipconfig /release

ipconfig /renew

ipconfig /registerdns

 

Then reboot.

 

Any change with the connection?

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