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I am also a Cryptowall victim..l


mrt02
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Here's some info on this malware:
http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

As I mentioned your files are most likely gone but you can try these methods listed:
http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information#restore

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Did you install these 2 programs:
Matrix WebConnect (HKLM-x32\...\{788468B4-686C-44D9-87B7-E641673375F7}) (Version: 8.2.1 - Matrix Business Technologies) <==== ATTENTION
Matrix WebConnect (HKU\S-1-5-21-4267690497-1760550957-3334953241-1001\...\{788468B4-686C-44D9-87B7-E641673375F7}) (Version: - ) <==== ATTENTION

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Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
Run FRST.exe/FRST64.exe and click Fix only once and wait
The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

==========================

Download Malwarebytes Anti-Rootkit from HERE
Run the file and follow the onscreen instructions to extract it to a location of your choosing (your desktop by default)
Malwarebytes Anti-Rootkit will then open, follow the instruction in the wizard to update and allow the program to scan your computer for threats
Click on the Cleanup button to remove any threats and reboot if prompted to do so
Wait while the system shuts down and the cleanup process is performed
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process

MrC

fixlist.txt

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  • 2 weeks later...

Glad we could help. :)

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