JJSchwartz Posted September 15, 2015 ID:989994 Share Posted September 15, 2015 The title says it all. I can find no way to find my Malwarebytes account information. Support seems unable to answer or my question hasn't floated to the surface yet. Another question somewhat related. When I sign into Malwarebytes (expecting to see access to my account information) I get a web page which asks me my e-mail address, which I think it's safe to assume that Malwarebytes already has - especially since I signed in using it as my user name, so my twitter account can be completed. What does THAT have to do with logging into Malwarebytes?! So I enter (again) my e-mail account, then sign in and once again I am faced with this same question regarding completion of my Twitter account. What the heck is going on with this 'non sequiter' kind of question and how do I actually access my Malwarebytes account? For such a great product Malwarebytes seems to have a convoluted, unsatisfying web presence that seemingly defies logic and the straight forward access to account info that other websites don't seem to have an issue with. As an aside I find it interesting that sites which specialize in computer technology, hardware and software, tend to have the most baffeling web presence compared to others which present themselves on the Internet. Thank you. Link to post Share on other sites More sharing options...
gonzo Posted September 15, 2015 ID:989997 Share Posted September 15, 2015 Are you referring to the "My Account" which you see in your MBAM UI? Forum account? Secure Backup account? You need to tell us which account you are referring to. If its on a web page, give us the URL. Link to post Share on other sites More sharing options...
JJSchwartz Posted September 15, 2015 Author ID:990024 Share Posted September 15, 2015 Sign in (e-mail and PW) iMalwarebytes:https://support.malwarebytes.org/customer/en/login?b_id=6400&return_to=%2Fcustomer%2Fportal%2Femails%2Fnew%3Fb_id%3D6400Then I get this:https://support.malwarebytes.org/customer/portal/private/authentication/verifications/new?b_id=6400Then I get this again:https://support.malwarebytes.org/customer/portal/private/authentication/verifications/new?b_id=6400 No where do I see where I can access my Malwarebytes account information. Link to post Share on other sites More sharing options...
JJSchwartz Posted September 15, 2015 Author ID:990025 Share Posted September 15, 2015 The first URL I copied and pasted above does NOT look like: https://support.malw...s/new?b_id=6400 Link to post Share on other sites More sharing options...
gonzo Posted September 15, 2015 ID:990029 Share Posted September 15, 2015 Forgive me if this sounds like a stupid question, but there are several choices on the first screen:Login (with username and password) Login with Facebook Login with Twitter Create an account I forgot my passwordWhich one did you use? The second and third links which you posted lead me to believe (and I could be wrong) that you selected option #3. If #1 did not work (and you verified that it wasn't a case of nimble fingers), did you try option #5. This is all assuming that you have opened a account with Malwarebytes Technical Support. Again, if I'm wrong, forgive me. I'm making assumptions here and I know it. Link to post Share on other sites More sharing options...
Linda07 Posted March 28, 2017 ID:1113023 Share Posted March 28, 2017 I am looking for the same thing I want to know how I view my account for Malwarebytes not the forum as I cant open my Malwarebytes says it wont connect too service then I cant view my account and there fore I am paying for my subscription for nothing and do not want them to take payment for it if they cant fix it this is why I dislike updates :(((( Link to post Share on other sites More sharing options...
Firefox Posted April 11, 2017 ID:1116705 Share Posted April 11, 2017 @Linda07 You should contact cleverbridge..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Also, you can use the Malwarebytes Help Center HERE. When you get the email Print it out You may also try and look up your product info by using your registered email address HERE or HERE If you need anything else, don’t hesitate to post. Thanks Link to post Share on other sites More sharing options...
weter Posted January 20, 2018 ID:1201908 Share Posted January 20, 2018 hi, I have a question, I lost access to my purchase account for a long time, but I have a key can I create an account with my key Link to post Share on other sites More sharing options...
Porthos Posted January 20, 2018 ID:1201913 Share Posted January 20, 2018 16 minutes ago, weter said: I lost access to my purchase account for a long time Are you referring to the email used to purchase Malwarebytes? Link to post Share on other sites More sharing options...
weter Posted January 20, 2018 ID:1201915 Share Posted January 20, 2018 yes, I have a question, I lost access to my purchase account for a long time, but I have a key, can I create an account portal with my key. Link to post Share on other sites More sharing options...
weter Posted January 20, 2018 ID:1201917 Share Posted January 20, 2018 Can I create a web account with my key, I have a Tp purchasing account I can not access my account Link to post Share on other sites More sharing options...
Porthos Posted January 20, 2018 ID:1201919 Share Posted January 20, 2018 2 minutes ago, weter said: I have a Tp purchasing account I can not access my account What is a TP purchasing account? 2 minutes ago, weter said: Can I create a web account with my key No Link to post Share on other sites More sharing options...
weter Posted January 20, 2018 ID:1201924 Share Posted January 20, 2018 sorry I mean I have a purchase account but I lost access, if needed I will send my old account to purchase malwarebytes Link to post Share on other sites More sharing options...
Porthos Posted January 20, 2018 ID:1201926 Share Posted January 20, 2018 (edited) 3 minutes ago, weter said: purchase account but I lost access Can you access the email you used to purchase Malwarebytes? If you have purchased the product from us, you can use the same email to register for the account. 3 minutes ago, weter said: if needed I will send my old account to purchase malwarebytes not on the forum, please. Edited January 20, 2018 by Porthos Link to post Share on other sites More sharing options...
weter Posted January 20, 2018 ID:1201930 Share Posted January 20, 2018 (edited) I do not have access to my email since 2015, someone has changed the password, and I can not register my account I want to sell my laptop, so I need an account for my key Edited January 20, 2018 by weter Link to post Share on other sites More sharing options...
Porthos Posted January 20, 2018 ID:1201946 Share Posted January 20, 2018 1 hour ago, weter said: I want to sell my laptop, so I need an account for my key Deactivate Malwarebytes on the computer you are selling. That will free it up to use on the next computer.You must be online for deactivation. Link to post Share on other sites More sharing options...
weter Posted January 20, 2018 ID:1201949 Share Posted January 20, 2018 thank you can you check my email if someone register my account? if you can i will post my email Link to post Share on other sites More sharing options...
Porthos Posted January 20, 2018 ID:1201961 Share Posted January 20, 2018 25 minutes ago, weter said: thank you can you check my email if someone register my account? if you can i will post my email 2 I do not have that power. You'll want to reach out to our online support at https://support.malwarebytes.com/community/consumer/pages/contact-us Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request. Please be patient Business Hours: Monday - Friday, 6am to 6pm Pacific Link to post Share on other sites More sharing options...
weter Posted January 20, 2018 ID:1201965 Share Posted January 20, 2018 thank you Link to post Share on other sites More sharing options...
Porthos Posted January 20, 2018 ID:1201973 Share Posted January 20, 2018 26 minutes ago, weter said: thank you Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post. Anyone else reading this topic and need assistance, Please START your OWN NEW Topic. Link to post Share on other sites More sharing options...
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