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How does one access one's Malwarebytes account information?


JJSchwartz
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The title says it all.  I can find no way to find my Malwarebytes account information.  Support seems unable to answer or my question hasn't floated to the surface yet.

 

Another question somewhat related.  When I sign into Malwarebytes (expecting to see access to my account information) I get a web page which asks me my e-mail address, which I think it's safe to assume that Malwarebytes already has - especially since I signed in using it as my user name, so my twitter account can be completed.  What does THAT have to do with logging into Malwarebytes?!  So I enter (again) my e-mail account, then sign in and once again I am faced with this same question regarding completion of my Twitter account.

 

What the heck is going on with this 'non sequiter' kind of question and how do I actually access my Malwarebytes account?

 

For such a great product Malwarebytes seems to have a convoluted, unsatisfying web presence that seemingly defies logic and the straight forward access to account info that other websites don't seem to have an issue with.

 

As an aside I find it interesting that sites which specialize in computer technology, hardware and software, tend to have the most baffeling web presence compared to others which present themselves on the Internet.

 

Thank you.

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  • Staff

Are you referring to the "My Account" which you see in your MBAM UI?  Forum account?  Secure Backup account?  You need to tell us which account you are referring to.  If its on a web page, give us the URL.

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  • Staff

Forgive me if this sounds like a stupid question, but there are several choices on the first screen:

  1. Login (with username and password)
  2. Login with Facebook
  3. Login with Twitter
  4. Create an account
  5. I forgot my password

Which one did you use?  The second and third links which you posted lead me to believe (and I could be wrong) that you selected option #3.  If #1 did not work (and you verified that it wasn't a case of nimble fingers), did you try option #5.  This is all assuming that you have opened a account with Malwarebytes Technical Support.  Again, if I'm wrong, forgive me.  I'm making assumptions here and I know it.

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  • 1 year later...

I am looking for the same thing I want to know how I view my account for Malwarebytes not the forum as I cant open my Malwarebytes says it wont connect too service then I cant view my account and there fore I am paying for my subscription for nothing and do not want them to take payment for it if they cant fix it this is why I dislike updates :((((

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  • 2 weeks later...

@Linda07

You should contact cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com
Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, you can use the Malwarebytes Help Center HERE.

When you get the email Print it out

You may also try and look up your product info by using your registered email address HERE or HERE

If you need anything else, don’t hesitate to post.

Thanks :)

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  • 9 months later...
3 minutes ago, weter said:

purchase account but I lost access

Can you access the email you used to purchase Malwarebytes?

If you have purchased the product from us, you can use the same email to register for the account.

3 minutes ago, weter said:

if needed I will send my old account to purchase malwarebytes

not on the forum, please.

Edited by Porthos
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25 minutes ago, weter said:

thank you

can you check my email if someone register my account?
if you can i will post my email

2

I do not have that power.

You'll want to reach out to our online support at 

https://support.malwarebytes.com/community/consumer/pages/contact-us

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

Please be patient ;)

Business Hours: Monday - Friday, 6am to 6pm Pacific

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