Malicious Website Blocked-Malware Scan Clean

[Dladykay66]

Hi

For the last week I have been receiving this malicious website blocked 921.242.140.21 Ip address error. I have read most of these logs and notice that when I change my DNS address to 8.8.8.8 (Google) it is not happening. Attached are the logs for the FARBER tool. I have the premium version of this tool and I had hoped it would remove it. Could I get some help with this..this is very annoying. I turned it back to get DNS automatically before running the FARBER scan. I would think after reading the many entries that malwarebytes would have issued something on it for those of us that are not computer literate. Please help..I am not sure what to do next. By the way I am using a laptop via wireless and getting the message. I have not seen it at my main computer yet but does not mean it is not happening. I could use some assistance as this is the computer I use the most as it is updated frequently. I do thank you for blocking it as I see it is very dangerous, now I would like to have it removed. Thank you.

 

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

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Scan with Malwarebytes' Anti-Malware

Please re-run Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

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Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Cleaning.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

[Dladykay66]

Hello Twin-Headed Eagle

Thank you for responding so quickly. I have followed your instructions to a tee and attached are the files. The popup is still occurring. Please advise. 

Also it is not showing up on my main computer at the hardwire connection. that computer has Bing as main browser director instead of google as this one does. thank you.

Malscan.txt

AdwCleanerC1.txt

AdwCleanerS1.txt

Quarantine.log

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[Dladykay66]

Hi

Re-ran the FARBAR tool and here are the files...please let me know next steps..appreciate your help !

Addition.txt

FRST.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[Dladykay66]

Hello Twin-Headed Eagle

I executed the fix and the PC rebooted. It came up with MSN as the browser. The popup is still coming up. Here is the file from the Farber tool with the FIX. Awaiting next steps.

Dladykay66

Fixlog.txt

[TwinHeadedEagle]

Please re-run Malwarebytes' Anti-Malware.

• Click the History tab.
• Click Application Logs and click on the newest Protection Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and attach it in your next reply.

---

• Download the MBAM-Check tool from this page.
• Run the MBAM-Check tool.
• A black command prompt window will open briefly, then close. Afterwards a log file will open.
• A new log file, CheckResults.txt, will be created on your desktop.

Once the CheckResults.txt file is created, please attach it here.

[Dladykay66]

Hello

Thanks again for responding. Here are the files you asked for. Awaiting next steps.

Dladykay66

Protectionlog.txt

CheckResults.txt

[TwinHeadedEagle]

This thing should be fixed, when exactly do you get those warnings?

[Dladykay66]

I get the message as soon as I start up. It is continuous. Re-ran malwarebytes and as you can see in the protection log it constantly shows the ip address. I thought this should have worked also. Attached is malware protection log for today. The IP in the log is the one that it continues to block as outbound - SVC host. Will welcome any ideas...

Prolog091615.txt

[TwinHeadedEagle]

Can you apply instructions from this topic?

https://forums.malwarebytes.org/index.php?/topic/172652-read-me-seeing-9224214021-blocks-read-me-please/

[Dladykay66]

Hi Twin-Headed Eagle

I followed the instruction for the changing of the address to 8.8.8.8 and it still doesn't work. The message continues to pop-up. It's like whatever file it is attached to is still there. The scan runs clean not showing anything. I am very disappointed as I'm at wits end. Any further assistance ?

Thank you

[TwinHeadedEagle]

Are you on Verizon internet?

[Dladykay66]

Yes.

[TwinHeadedEagle]

There is a problem related to Verizon dns servers. What is your router model?

If you have Actiontec MI424WR-GEN3I then you can follow this instruction to change your dns:

https://www.verizon.com/support/residential/internet/fiosinternet/troubleshooting/network/questionsone/99144.htm#

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!