No internet after using malwarebytes

[moreofdesame]

Hello

I know that there are  billion topics like mine so I'll be short - deleted malware on computer now can't access the net. It's HP, 64 bit Windows 7... Computer is not mine, just got wiped out yesterday. Malwarebytes was used to "delete pop up ads"....yeah. So after deleting everything now no net. I have no idea what kind of malware was it, apparently it was "pop up adds" related. I would be grateful for any help. I hope what I attached is enough.

Addition.txt

FRST.txt

FSS.txt

Addition.txt

FRST.txt

FSS.txt

[moreofdesame]

Sorry for dups! Accident

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Cleaning.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

[moreofdesame]

Hello

Thank you for the quick response. I did run the adw earlier today. I just ran it again and below is the newest report. But I will copy the first report in my next reply. So you will have both

# AdwCleaner v3.022 - Report created 09/09/2015 at 14:45:24

# Updated 13/03/2014 by Xplode

# Operating System : Windows 7 Professional  (64 bits)

# Username : Jola - JOLA-HP

# Running from : C:\Users\Jola\Downloads\AdwCleaner Setup.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v8.0.7600.16722

 

 

-\\ Google Chrome v45.0.2454.85

 

[ File : C:\Users\Jola\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [1768 octets] - [09/09/2015 09:02:31]

AdwCleaner[R1].txt - [869 octets] - [09/09/2015 09:06:39]

AdwCleaner[R2].txt - [987 octets] - [09/09/2015 10:05:58]

AdwCleaner[R3].txt - [1107 octets] - [09/09/2015 14:44:15]

AdwCleaner[s0].txt - [1621 octets] - [09/09/2015 09:03:22]

AdwCleaner[s1].txt - [929 octets] - [09/09/2015 09:08:35]

AdwCleaner[s2].txt - [1047 octets] - [09/09/2015 10:07:00]

AdwCleaner[s3].txt - [1029 octets] - [09/09/2015 14:45:24]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s3].txt - [1089 octets] ##########

[moreofdesame]

# AdwCleaner v3.022 - Report created 09/09/2015 at 09:02:31

# Updated 13/03/2014 by Xplode

# Operating System : Windows 7 Professional  (64 bits)

# Username : Jola - JOLA-HP

# Running from : C:\Users\Jola\Downloads\AdwCleaner Setup.exe

# Option : Scan

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

File Found : C:\END

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs

Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v8.0.7600.16722

 

 

-\\ Google Chrome v45.0.2454.85

 

[ File : C:\Users\Jola\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [1612 octets] - [09/09/2015 09:02:31]

 

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1672 octets] ##########

[TwinHeadedEagle]

May I ask where did you download this Adwcleaner from?

Please download and use only executable from this link:

http://www.bleepingcomputer.com/download/adwcleaner/

[moreofdesame]

No idea from where to be honest but if you have to know I'll look in browsing history and will find it

 

# AdwCleaner v5.007 - Logfile created 09/09/2015 at 15:20:44

# Updated 08/09/2015 by Xplode

# Database : 2015-09-08.2 [Local]

# Operating system : Windows 7 Professional  (x64)

# Username : Jola - JOLA-HP

# Running from : C:\Users\Jola\Desktop\AdwCleaner.exe

# Option : Cleaning

# Support : http://toolslib.net/forum

 

***** [ Services ] *****

 

 

***** [ Folders ] *****

 

[-] Folder Deleted : C:\ProgramData\TweakBit

[-] Folder Deleted : C:\ProgramData\{E91883C8-8CDC-46A4-A45F-CB40EB82ED60}

 

***** [ Files ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Scheduled tasks ] *****

 

 

***** [ Registry ] *****

 

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F1C51A2C-95E6-4BE8-8323-4ACDA99F68B3}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1B9C5796-93EC-4BD1-B78B-7CA9CC41CBF4}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2811C0FA-9761-43EA-9AD5-A0421A0B7F39}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{41CB0A85-E6F1-4870-A57C-26B9A4621E48}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{48FA6A2A-A39E-4E08-A210-57D7E485F9C2}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4AA35302-BF9B-4094-9CDF-BE94BF46E3C1}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{61A32176-4B99-4D75-BFCB-5CB2B3B7E42E}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{85F3ED44-E37B-46D1-8BF8-6E49D4F34EC8}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BF0D7E34-16EC-4682-8144-34007DD3A8C7}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DC3AB55D-3513-40CB-8A9B-7ABEF8CA30F2}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DED2C126-AACF-4F4C-B916-8A220ACCC234}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EC67C245-F357-4687-A695-B96A7DACF38D}

[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{07FD117E-BAC6-4F75-8570-B4FCE1084A67}

[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{5534719D-3FBF-4B02-9EB1-460277DBE138}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F1C51A2C-95E6-4BE8-8323-4ACDA99F68B3}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1B9C5796-93EC-4BD1-B78B-7CA9CC41CBF4}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2811C0FA-9761-43EA-9AD5-A0421A0B7F39}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{41CB0A85-E6F1-4870-A57C-26B9A4621E48}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{48FA6A2A-A39E-4E08-A210-57D7E485F9C2}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4AA35302-BF9B-4094-9CDF-BE94BF46E3C1}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{61A32176-4B99-4D75-BFCB-5CB2B3B7E42E}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{85F3ED44-E37B-46D1-8BF8-6E49D4F34EC8}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BF0D7E34-16EC-4682-8144-34007DD3A8C7}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{DC3AB55D-3513-40CB-8A9B-7ABEF8CA30F2}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{DED2C126-AACF-4F4C-B916-8A220ACCC234}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EC67C245-F357-4687-A695-B96A7DACF38D}

[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{07FD117E-BAC6-4F75-8570-B4FCE1084A67}

[-] Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{EC29EDF6-AD3C-4E1C-A087-D6CB81400C43}

 

***** [ Web browsers ] *****

[moreofdesame]

Now this was the first time I ran it after downloading from bleeping computer. I ran it second time and the report looks empty-ish

 

One more thing - malwarebytes gave me a pop up with "database outdated" message...I just clicked to update the databases and not it looks like the net is working. No idea why...or even if it is malwarebytes related. I'm so freaking confused right now.

 

So I have internet back but no idea why...could you tell me what the heck happened? lol

[TwinHeadedEagle]

Adwcleaner was supposed to restore your Internet connection.

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[moreofdesame]

Hey. Thank you for your tremendous help. I goofed out a little with this latest scan cause I didn't check the Addition.txt option. So the upload is from the second running with addition.txt checked. Thank you once more.       

latest Addition.txt

latest FRST.txt

[TwinHeadedEagle]

PC seems clean. Is everything okay now?

[moreofdesame]

Everything is awesome!!! Thank you. I just downloaded service pack and avast and malwarebytes of course....maybe this time I won't have to spend 3 days on fixing it!

Once again: Thank you

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.

• Simple and easy ways to keep your computer safe and secure on the Internet

• How Malware Spreads - How did I get infected

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run.
• The program will run for a few seconds and display a notepad report. You do not need to attach it.

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation:

Thank you!

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

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