Crash on program startup scan.

[blackguard3]

So my issue right now is the following. Malwarebytes starts up, does it's check for updates, downloads and applies, but then as soon as it starts doing the prescan operations it crashes and displays a "this program has stopped working" window. I had no issues with this until yesterday. After I re open the program again it's completely fine and runs okay. Did a scan too and nothing found. But I was concerned since I got the crash 2 days in a row on the first program startup. 

[Firefox]

Hello and Welcome to Malwarebytes

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process for version 2x
• If that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here => Common Questions, Issues, and their Solutions

Thank You,

Firefox

[blackguard3]

okay, I will try that fist step see if it works and then come back with a reply. it may take me a bit to get through the steps but ill do my best

[Firefox]

No problem, take your time and let us know how it goes.

[JCitizen]

Mine crashes on computer startup. If I open it, it runs, but I can only occasionally get it to update successfully. I configured Avast to ignore MBAM completely using the suggested file locations(six of them). I will try this and track this question also - thanks for your attention to this matter.

[1PW]

Hello @JCitizen and

It is disappointing to read your system is having issues and each computer is unique. Problems that seem "the same" most often are not.

The same is true for solutions. They most often need to be individualized to your unique system.

It is less confusing for everyone if we adhere to this subforum's "one user per topic" policy.
Please start a NEW, and SEPARATE topic by left-clicking this >><< button now.
Staffers, experts, and helpers will be able to more easily provide both you, and the OP/Topic Starter, with individualized assistance to get you both up and running.

Thank you always for your patience and understanding.