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Stuck rebooting after scan and removal


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Hi.

As so often happens, I was asked by a friend to check her computer for problems.

Malwarebytes found about 1.200 problems.

I'm in no way a computer tech, but these are normally easily solvable issues, with the able help of good software and helpful communities.

 

After Malwarebytes had quarantined/cleaned it all, it wanted to reboot the computer, as per normal.

 

It's been stuck at Restarting (blue screen with spinning dots) for about 45 minutes now

and I'm starting to worry...

 

Is this behaviour possibly normal due to the amount of problerms Malwarebytes found on the computer,

or is it really stuck somehow?

 

---------------------------

Windows 10

Asus transformer pad

---------------------------

 

Thanks in advance.

 

//Peter

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Hello and Welcome to Malwarebytes

That is quite a lot of detected items, and it could take some time to clean them.... Did the computer finally finish?

Being that the computer was/is infected, please follow the instructions below.

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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