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white listed items showing as malware again

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Hello and welcome back:
We need more information in order to better assist you.
FIRST: Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
ALSO: Please attach a SCAN LOG showing the detections in question (instructions are below).
Thank you,

How to get SCAN logs or PROTECTION logs:
(Export log to save as a txt file for posting in the forum when requested)

  • Open MBAM.
  • Click on the HISTORY tab > APPLICATION LOGS.
  • Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post), OR on the PROTECTION LOG showing the detection you are reporting (or the one that you are asked to post).
  • Click EXPORT.
  • Click TEXT FILE (*.txt)
  • In the "Save File" dialog box which appears, click on DESKTOP.
  • In the FILE NAME box, type a name for your saved log.
  • A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
  • Click OK.
  • Please attach the saved log to your next reply here in this thread.
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We're only trying to help.

But we are not in front of your computer and we don't have X-Ray vision.


The diagnostic logs are posted here and at other computer support fora 100s or 1000s of times a day.

They are the only way we can possibly have enough information in order to begin troubleshooting.


If -- as with your previous thread here -- you don't wish to post the logs here in the forum, there's nothing we can do to assist you here.

As an alternative, you might wish to log a ticket with the Help Desk for free, one-on-one support via email.  You may do so >>HERE<<.


Thank you again,



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This is a support forum and we can't help you fix your issue without your help....

I'm sorry but if you're not willing to post logs as requested here on the forum then we will not be able to assist you. We are not magicians and cannot remotely tell what is going on with your computer without some type of logs.

If you're concerned and do not wish to post such logs you can contact our help desk and create a ticket and they will assist you via email.

Please click on the following link to submit a ticket to the help desk.
Contact Consumer Support

Thank you          

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  • Root Admin

As previously stated.






I'm sorry your computer is having issues with the update. Without help from you then we cannot assist you. If you wish to contact the help desk for private one no one help please do. As you've stated you do not wish to obtain further help on the forum I will go ahead then and close your topic.


Thank you





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