Premium Version: High CPU/RAM Usage + No Taskbar Icon + Not Updating

[MZAdotcom]

Hello:

 

First time posting.  Have been using both the free and Premium versions of Malwarebytes Anti-Malware for years.  Recommend it to everyone I know.  Very happy with it until the latest version of the Premium software, 2.1.8.1057.

 

Now I'm experiencing 3 problems:

 

1] High CPU/RAM usage showing @ Task Manager

2] Taskbar icon no longer loads/shows up

3] Does not auto-update anymore, says it cannot reach the server/etc.
 

The high CPU/RAM usage dramatically effects my system and happens soon after the system is either brought out of sleep mode or has just been started.  The only way I can remedy it is to log into the administrative account on my system and kill it there using Task Manager.  Cannot shut it down manually @ my account, has to be in the admin account.

 

Before this latest update, had no issues whatsoever.  Now it has become unusable as is.  I have tried several times to uninstall/reinstall, cleaning all remnants in the process; have done it in my account and the admin account, all without any luck.

 

Please see the following 2 screenshots showing what takes place using Task Manager.

 

Once the trouble starts, 90-100% of the CPU is used without anything else running [software, browsers, etc.]:

 

 

It's the top CPU cycle user; anywhere from 5-15 instances of it might be running @ once:

 

 

Need help.  Thanks in advance.

[MZAdotcom]

Forgot to mention:

 

1] There use to be a password option for the settings; that's gone now, too.

 

2] If it helps, my system info:

 

Win 7 Ultimate 64-bit SP1

Intel Quad Core Q6600

GIGABYTE GA-P35-DS3L Ver2.0 MB

SAMSUNG EVO 840 250GB SSD [OS]

8GB G.SKILL DDR2 1066MHz RAM

EVGA GeForce GTX 560 Ti 1280MB GPU

CM Real Power Pro 1000W PSU

CM Stacker 830 SE Case

 

Please let me know if there's anything else, like logs/etc., I can post.  Cheers.

[Firefox]

Hello and Welcome to Malwarebytes

You should not have that many mbam.exe *32 files running at one time.

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process for version 2x
• If that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here => Common Questions, Issues, and their Solutions

Thank You,

Firefox

[MZAdotcom]

Thank you for the quick reply and help, Firefox.

 

Will do as you're instructing and post the results ASAP.

 

Also, a quick update: I've had to completely disable MWB AMW Premium as it's making things almost unusable.

[MZAdotcom]

The main is problem solved!

 

Firefox: Thanks for your help; following step 1 of your instructions seems to have done the trick.  Just about everything's back to normal.  Only thing not fixed is the password for the settings.  That's still gone/not there anymore.

 

Happy that I can use my system, though. Cheers.

[Firefox]

Great glad to hear your system is back to normal.

 

If I recall correctly, you can go to the GUI -> Settings -> Access Policies -> Add

 

And enter a policy to protect the items you want with a password.  Is that what your talking about?

[MZAdotcom]

I spoke too soon.

 

While the issues of high CPU/RAM usage and the icon missing from the taskbar have been fixed, the software still is not able to auto-update itself.  Gives the same message of it not being able to reach the servers/etc.

 

I have MWB AMW Premium on 2 systems: my main workstation, which is having the problem, and my laptop, which is fine.  There, the password protection for the settings is still there and looks like this:

 

 

On my problem workstation, when I click on "Settings", I don't get this pop-up.

 

I set up password protection on both systems when this software was 1st installed.