After installation Malwarebytes Premium blocks proper websites

[marsha1979]

After installing Malwarebytes Premium on my new computer, it gets in the way of browsing, by preventing access.

For example browsing to nearly any site, let's say Google, http://www.nu.nl , the Dutch newssite  or http://bever.nl, it keeps on searching untill it times out.

When I disable protection, it opens instantly.

 

When I run the troubleshooter from Windows (8.1), it tells me its because of a blockage by a Firewall or similar.

 

I installed the version straight from the website, so no older software was used.

 

I had no problem on this computer, this was just for prevention, but I am not happy going from no problem to A problem just by installing this.

 

When I close down the software everything works fine again, but I guess that's not really the answer..

 

I use..

 

Program version: 2.1.8.1057

DB version: 2015.9.3.3

 

I have no other intrusive software like firewalls/virusscanner installed.

[daledoc1]

Hello and :
 

I have no other intrusive software like firewalls/virusscanner installed.

 
First: MBAM is not a substitute for an anti-virus, as explained here. Even with MBAM Premium, one needs a robust, updated, real-time AV.
And there is more information about the IP blocking module here.
 
Having said that, we need a bit more information to see what's going on.

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
 
EDIT: Please also attach a PROTECTION LOG showing the blocks (instructions are below).
 
Thank you,
----------------


How to get SCAN logs or PROTECTION logs:
(Export log to save as a txt file for posting in the forum when requested)

• Open MBAM.
• Click on the HISTORY tab > APPLICATION LOGS.
• Double-click on the SCAN LOG which shows the date and time of the scan just performed (or the one you are asked to post), OR on the PROTECTION LOG showing the detection you are reporting (or the one that you are asked to post).
• Click EXPORT.
• Click TEXT FILE (*.txt)
• In the "Save File" dialog box which appears, click on DESKTOP.
• In the FILE NAME box, type a name for your scan log.
• A message box named "File Saved" should appear, stating that "Your file has been successfully exported".
• Click OK.
• Please attach the saved log to your next reply here in this thread.

[marsha1979]

Hi Daledoc1, thanks for your response.

 

I also understand your response to my 'I have no other intrusive software like firewalls/virusscanner installed.', but my comment was more meant to inform that I have no other thirdparty software installed yet on my new pc that could be interfering and causing this. I am aware of the functionality of your software

 

I have attached all files. You will probably see me turning the web protection on and or off quite a few times in the logs, because else I was also not able to acces and download the websites to get to the logreport tools..

 

Thanks!

CheckResults.txt

FRST.txt

Addition.txt

Protection.txt

[Porthos]

Try disabling the setting for "Enable Bandwidth Control" in Killer Network Manager.

Please let us know if that resolves the issue with internet blocking.



Another way of doing it....

This is a simple fix and has worked for folks with the Killer e2200:

For Windows 7:

• Navigate to Start --> Control Panel
• Click Network and Internet then Network and Sharing Center
• Click Change Adaptor Settings
• Right-click the Killer wireless connection and select Properties
• Under the Networking Tab, uncheck Qualcomm Atheros Bandwidth Control
• Click OK
• Reboot

This resolved the conflict for most.

[marsha1979]

Hello Porthos,

 

Yes, that was it! Disabling it makes all websites indeed load again.

 

Although this does disable the bandwith control which makes sure my game (this is mainly my game pc) always gets full priority though..

 

Is there any work around to get them to work together? Or is this something hardcoded that might get a fix in the future?

 

Thanks!

[daledoc1]

Hi:

 

This recent post by the MBAM Senior Technical Product Manager explains the status of this known issue:

https://forums.malwarebytes.org/index.php?/topic/172034-malwarebytes-malicious-website-protection-blocking-access-to-random-sites/#entry985706

 

We have had no further complaints about website blocking from affected users who have disabled the bandwidth control setting in KNM, pending a more definitive "fix".

 

Thank you for your patience,

[bdubrow]

And actually I have another update on this...

 

We've actually been working with Rivet Networks on this issue and they informed earlier this week that they should be releasing a new driver that fixes this problem in the next week or two (assuming all their testing goes as planned).  Our internal testing of a preview build shows that with this new driver installed you'll then be able to have both Malwarebytes Malicious Website Protection and the Killer Network Manager Bandwidth Control setting enabled.  

[marsha1979]

That is great to hear, I really didn't want to choose between either of them.

 

And also thanks to all for the swiftness of the replies! I really appreciate that.

[daledoc1]

And actually I have another update on this...

 

We've actually been working with Rivet Networks on this issue and they informed earlier this week that they should be releasing a new driver that fixes this problem in the next week or two (assuming all their testing goes as planned).  Our internal testing of a preview build shows that with this new driver installed you'll then be able to have both Malwarebytes Malicious Website Protection and the Killer Network Manager Bandwidth Control setting enabled.  

 

Cool!

 

Thanks, @bdubrow!

[bdubrow]

Hi marsha1979--

 

Just wanted to give you (and any others who may be experiencing this issue) another update.  We've tested the latest drivers released by Rivet Networks (makers of the Killer networking products) and are happy to confirm that they've implemented a fix so that you can now use both Malwarebytes Web Protection and Killer Network Manager's Bandwidth Control alongside each other with no issues.

 

You can download the latest Killer drivers from this site.

 

We appreciated your patience as we worked toward a solution here!

[AdvancedSetup]

Thanks for the update Becky