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Pop ups even after I've ran every virus/malware scan possible!


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Greetings! I am new to forum posting so I apologize in advanced if I am not following proper protocol. I am getting an insane amount of pop ups to the point where it will crash my entire browser, I have no idea how to make them stop =(. I have installed Norton antivirus, Malware software, rootkits, roguekiller, and all of these programs have detected and now say I'm clear of any and all viruses. But I am still getting these annoying pop ups!  

 

I have uninstalled my web browsers multiple times with no result. I have noticed majority of the pop ups start when I play a p/c game called "Heroes of the Storm". I have uninstalled that program and reinstalled it with no luck. I personally only use this laptop for gaming BUT I've lent it to my cousin (huge mistake) for a few months and from whatever website he visited created this issue. Any and all help would be greatly appreciated!!

 

Thanks in advanced!

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Hello krunie85 and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:

https://forums.malwarebytes.org/index.php?/topic/9573-im-infected-what-do-i-do-now/

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Step 1

Please uninstall the following programs:

Advanced PC Care

ArcDefender

GreatSavve4U

IncognitoFilter

Instapaper

NewSaveer

SaVELots

SavENewaAppz

SSpaceCouponnApp

TaKeThheCoupoonn

TweakBit PCSupportBar

Step 2

Download attached fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST/FRST64 and press the Fix button just once and wait.

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.

When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

Step 3

Please update Malwarebytes Anti-Malware and perform a threat scan. Post your log file.

In your next reply, post the following log files:

  • FRST fix log
  • Malwarebytes' Anti-Malware log
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  • 3 months later...
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