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Question with Alert


mbjoe

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I get this alert periodically but when I go to clean up there is nothing there. I've also scanned with over detection tools and nothing else is detected.

 

Below is the alert as well as where it browses to when in quarantine:

 

Browse to location: HKEY_CLASSES_ROOT\wincredprovider.Cwincredprovider\CurVer

 

Alert:

 

Malwarebytes Management Server Notification
--------------------------------------------

Alert Time: 9/2/2015 5:25:52 AM
Server Hostname: SERVER
Server Domain/Workgroup: Domain.com Server IP: 10.X.X.X Notification Catalog: Client
Description:
Malware threat detected, see details below:

9/2/2015 5:23:51 AM    SERVER-APPS    10.X.X.X    Trojan.Agent    Quarantined    HKLM\SOFTWARE\Win32

Total count: 1.

--------------------------------------------
Comment: This email was generated by Malwarebytes Management Server. Please do not reply to this message.
 

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Hello mbjoe! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:

https://forums.malwarebytes.org/index.php?/topic/9573-im-infected-what-do-i-do-now/

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  • 3 months later...
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