Fixing the girlfriend's computer

[mcfancher]

My g/f has an HP desktop and it had recently become very slow and sluggish to the point where it was almost impossible to get anything done.  So I took some action and started the basic clean up processes I know.  Uninstalled useless applications and programs that were taking up space or no longer needed.  Ran defrag which surprisingly the computer said there were 0 fragmented files.  And did a disk cleanup on the C:/ drive.  I ran the malware bytes software and seen even more significant improvement, but it is still a bit sluggish.  Could be malware which is why I'm running Farbar, but if it is something else, I'm also trying to locate the forum where I can run my HijackThis! and post that log.  I think they may deal more with viruses and stuff which could be her issue.  Thank you for your help.

FRST.txt

Addition.txt

[MrCharlie]

Welcome to the forum.

 

AV: McAfee Anti-Virus and Anti-Spyware (Enabled - Up to date) {DA9F8ED0-D0DE-39CC-F55A-51AB4CC1B556}

AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

AS: McAfee Anti-Virus and Anti-Spyware (Enabled - Up to date) {61FE6F34-F6E4-3642-CFEA-6AD93746FFEB}

FW: McAfee Firewall (Enabled) {E2A40FF5-9AB1-3894-DE05-F89EB212F22D}

Please permanently disable Windows Defender, you have McAfee running and having two anti-virus programs running on a system only causes poor performance, conflicts and spotty protection.

How to Disable Defender

Dangers of running 2 anti-virus programs

=================================

Download Delfix from Here and save it to your desktop.

Place a check mark in front of .......

• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  ===================================

  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

  Run FRST.exe/FRST64.exe and click Fix only once and wait

  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

  ==========================

  Lets check for any adware/spyware now:

  Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program that may have been targeted by mistake.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................

  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........

  Please Update and run a Threat Scan (Malwarebytes)

  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

  Same for PUM (Potentially Unwanted Modifications)

  Quarantine All that's found

  Let me know how it is, MrC

fixlist.txt

[AdvancedSetup]

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