Need serious help

[GTB83]

Hey guys as a computer nerd I considered to be the best at getting rid of a virus or malware, well not this time I am stumped and so is Malwarebytes. I went from Windows 7x86 to windows ten x86, this malware is not getting picked up. Its on all my browsers, porn ads. I went into java, IE,MF,GC, cleared cache and cookies thinking it was an extension or something. Malwarebytes sees the threat but does not allow me to block the url or any of its content, even when I un plug from the internet still same thing. I run the scan its picks up nothing, but when I click a link like www.fingerhut.com and I was at that site trying to buy something but didn't cause someone could be phishing me with this porn adware or malware. I have had your product since you guys started way back when, this is the only time it has actually failed me, well not fail but you get the idea. Any help would be awesome, I am very computer literate so any answers you give I can follow, thanks Greg Long time friend!!!​ Now it wont let me access my windows because it says windows has found a virus, and I cant access the help that was given me and that was to use (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) can access it windows blocks and wont let go of it.

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
• Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[GTB83]

Thank you.

FRST.txt

Addition.txt

Shortcut.txt

[TwinHeadedEagle]

Can you describe your issue in few short sentences?

[GTB83]

Porn ads pop up, they block some sites sometimes. It doesn't matter the browser I use its on all of them. Its just porn ads that pop up then a new page will open. Malwarebytes sees it, but cannot access the virus or malware to remove it. It keeps  hiding itself.

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:

  createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[GTB83]

It would not let me copy/paste- I sent it in a note attached. Ty

Results from ZOEK.txt

[TwinHeadedEagle]

I prefer attaching. How is your PC behaving now, any progress?

[GTB83]

None

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[GTB83]

Did as you said. Malwarebytes see's it and so does super antispyware. There is no way to delete it or quarentine it. Its in my cookies I think. Called cookies adware from what I read.

FRST.txt

Addition.txt

[GTB83]

I have a bunch of engineer friends, and they stayed up all night and figured out the virus, i.e malware etc, is being hosted inside the router. So thats why you see an out bound on the malware pickup. It just keep redirectiing you over and over and over.  We are still working on it tho.

[TwinHeadedEagle]

Did you try to reset your router to factory settings?

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!