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Computer Won't Restart


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I ran Malwarebytes, it removed some malware and restarted my computer. When it came back up I couldn't login. I got the message " The User Profile Service service failed the logon. User Profile cannot be loaded.

 

I then started the computer in Safe mode and selected a restore point from a couple days ago. I an now able to login; however, now my PC won't restart normally. I can shut it down, but not restart. When I try and restart the monitor will turn off, but the PC itself won't turn off.

 

Can anyone help with this? Thanks.

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Hello and Welcome to Malwarebytes

This is probably due to the malware that is on your computer.

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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