Please help, my browser is infected.

[Senotajs]

Hello, my browser(google chrome) is infected with auto direct ads.Very often when I click something for example "Members" in this forum it automatically redirects me to ad site in new tab.Each time the ad site changes, i have tried your malware bytes anti malware tool already, it found the files and deleted them, but after pc reboot they came back.Here is the picture of those files - 

I have also tried many different malware removal tools, but none of them helped.I removed those files manually but still they came back after the reboot and ads were still there.Thank you for reading and helping me.

 

 

 

 

 

 

 

Addition.txt FRST.txt

[kevinf80]

Hello and welcome,

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Please open Malwarebytes Anti-Malware.

• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
• A Threat Scan will begin.
• With some infections, you may or may not see this message box.
  
          'Could not load DDA driver'
• Click 'Yes' to this message, to allow the driver to load after a restart.
• Allow the computer to restart. Continue with the rest of these instructions.
• When the scan is complete, click Apply Actions.
• Wait for the prompt to restart the computer to appear, then click on Yes.
• After the restart once you are back at your desktop, open MBAM once more.
  

To get the log from Malwarebytes do the following:

• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have three options:
  
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
• Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…
  

If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

• Double-click mbam-setup and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to the following:
• Launch Malwarebytes Anti-Malware
• A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
• Click Finish. Follow the instructions above....
  

 
Next,
 
Please follow these instructions:-

Download AdwCleaner by Xplode onto your Desktop.

• Double click on Adwcleaner.exe to run the tool.
• Click on the Scan in the Actions box
• Please wait fot the scan to finish..
• When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
• Click on the Cleaning box.
• Next click OK on the "Closing Programs" pop up box.
• Click OK on the Information box & again OK to allow the necessary reboot
• After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...
  

Next,

 

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts. (re-enable when done)
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.
  

 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the two logs....

Let me see those logs, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin
 

[Senotajs]

I did everything what you wrote, again those scans showed that deleted those infected files but still after reboot it is back.

 

 

Addition.txt

AdwCleanerC2.txt

FRST.txt

JRT.txt

scan log.txt

[kevinf80]

Download CKScanner from here: http://downloads.malwareremoval.com/CKScanner.exe

Important - Save it to your desktop.

Doubleclick CKScanner.exe (Right click and "Run as administrator" in Vista/Win7/8/10).
Give permission if necessary, and click Search For Files.
After a very short time, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved. Please run the program once only.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

Next,

Select the Windows key and X key together, from the menu select "Command prompt (Admin)"

Copy the following command at the prompt:

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

put cursor at the command prompt then Right click and select paste, hit enter. Two files will be saved to your Desktop.

Attach the "report.txt" file to your reply. - you can ignore the repfiles.cab file, it's only backup data

 

Thank you,

 

Kevin.

[Senotajs]

ckfiles.txt

report.txt

[kevinf80]

Scan with ZOEK

Please download ZOEK by Smeenk from here: http://hijackthis.nl/smeenk/ and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

services_list;standardsearch;autoclean;emptyclsid;emptyfolderscheck;deleteiedefaults;firefoxlook;chromelook;FFdefaults;CHRdefaults;

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
  

Post the log in your next reply. Don't forget to re-enable security software!

 

Let me know if there are any remaining issues or concerns...

 

Thanks,

 

Kevin....

[Senotajs]

The ad issue seems like is gone, but that zoek scan deleted program called "Lightshot", was that the problem?I want to install it back because it is very useful for me.

 

zoek-results.log

[Senotajs]

I just installed google chrome extension called "Auto Refresh Plus" because it was gone after the zoek scan.After I restarted the browser the ad problem was back.So I removed it and the ad problem was gone, i think my problem is solved now.

[kevinf80]

Excellent, if no more issues run the following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

• 
     
• Remove disinfection tools
     
• Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
     
• Reset system settings
  

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629
 

Thank you,

 

Kevin..

[Senotajs]

Thank you, I did delfix scan and it deleted those logs and tools.

[kevinf80]

Thanks for the update, take care and surf safe....

 

Kevin...

[AdvancedSetup]

Glad we could help.

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