Jump to content

Paid for premium in June now comes up with free version

Recommended Posts

I paid for premium in June and it worked for about 2 weeks and now I have only the free version and it won't take my ID or Key says they are invalid. I bought and paid for this through Cleverbridge. I have put in several requests to support but still haven't gotten an answer. What is going on, if not fixed will cancel my Paypal payment to cleverbridge. Seems a lot of people are having the same problem why is it taking so long to fix.

Link to post
Share on other sites

Hello and :welcome: :

Until a forum staff member has a chance to respond....

We're sorry you are having problems with license validation.

It sounds from your description as if you were running the 14-day Trial version which is enabled by default during installation.

At the end of the 14 days, the program reverts to the Free version UNLESS it has been properly activated with a correct license.

Please be sure you are not trying to activate your license on more computers than your license allows and that your system date and time are correct.

Please be sure you are entering the correct alphanumeric characters in the correct format.
For example, please be sure not to swap "0" for "O", "1" for "I", "5" for"S", "B" for "8", etc; and be sure not to add extra spaces.
"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.
The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX
("New" replacement licenses have just a Key, without an ID.)
There is more information here: How do I activate Malwarebytes Anti-Malware?

If those do not resolve your issue, unfortunately, the only folks who can help with activation problems are the Support folks at the help desk.
We here at the forum do not have access to the necessary information to resolve such an error.

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
      • MBAM license ID and Key information
  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake. 

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.