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can't run Malwarebytes or Chameleon, please advise

jessigbe
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jessigbe

jessigbe

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My computer is infected with some form of malware; it has interfered with browsing and I'm worried it may be keylogging. I've attempted to use Malwarebytes, but it consistently fails to open. I could use some assistance removing it. I've backed up all my important data and am prepared to do an OS reinstall if it comes to that.

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TwinHeadedEagle

TwinHeadedEagle

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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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TwinHeadedEagle

TwinHeadedEagle

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FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please upload it to your reply.

2eyjdoj.png Check Disk

  • Press the WindowsKey.png + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:
  • chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
Check Disk report:
  • Press the WindowsKey.png + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.

fixlist.txt

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jessigbe

jessigbe

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Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          8/20/2015 7:04:14 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Jacob-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  338432 file records processed.                                         

File verification completed.
  582 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  43 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  397756 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  338432 file SDs/SIDs processed.                                        

Cleaning up 2761 unused index entries from index $SII of file 0x9.
Cleaning up 2761 unused index entries from index $SDH of file 0x9.
Cleaning up 2761 unused security descriptors.
Security descriptor verification completed.
  29663 data files processed.                                           

CHKDSK is verifying Usn Journal...
  36279384 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  338416 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  48224842 free clusters processed.                                        

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 297168895 KB total disk space.
 103696892 KB in 173872 files.
    120800 KB in 29664 indexes.
         0 KB in bad sectors.
    451831 KB in use by the system.
     65536 KB occupied by the log file.
 192899372 KB available on disk.

      4096 bytes in each allocation unit.
  74292223 total allocation units on disk.
  48224843 allocation units available on disk.

Internal Info:
00 2a 05 00 f5 1a 03 00 1a d2 05 00 00 00 00 00  .*..............
93 7d 00 00 2b 00 00 00 00 00 00 00 00 00 00 00  .}..+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-08-21T00:04:14.000000000Z" />
    <EventRecordID>52518</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Jacob-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  338432 file records processed.                                         

File verification completed.
  582 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  43 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  397756 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  338432 file SDs/SIDs processed.                                        

Cleaning up 2761 unused index entries from index $SII of file 0x9.
Cleaning up 2761 unused index entries from index $SDH of file 0x9.
Cleaning up 2761 unused security descriptors.
Security descriptor verification completed.
  29663 data files processed.                                           

CHKDSK is verifying Usn Journal...
  36279384 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  338416 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  48224842 free clusters processed.                                        

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 297168895 KB total disk space.
 103696892 KB in 173872 files.
    120800 KB in 29664 indexes.
         0 KB in bad sectors.
    451831 KB in use by the system.
     65536 KB occupied by the log file.
 192899372 KB available on disk.

      4096 bytes in each allocation unit.
  74292223 total allocation units on disk.
  48224843 allocation units available on disk.

Internal Info:
00 2a 05 00 f5 1a 03 00 1a d2 05 00 00 00 00 00  .*..............
93 7d 00 00 2b 00 00 00 00 00 00 00 00 00 00 00  .}..+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

 

 

 

Fixlog.txt

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Okay, let's try to run MalwareBytes now:

mbam-old.png Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

  • Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
After that follow my next instructions to download & install the newset MBAM version.

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
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TwinHeadedEagle

TwinHeadedEagle

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Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)

Recommended reading:

icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

icon_arrow.gifCCleaner - to clean unneeded temporary files.

icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

icon_arrow.gifMcShield - to prevent infections spread by removable media.

icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.

icon_arrow.gifAdblock - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation:

btn_donateCC_LG.gif

Thank you!

Stay safe,

TwinHeadedEagle :)

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  • 3 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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