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After running Anti-Malware... my PC cannot connect to the outside world

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Suspecting my PC was infected by Ad-ware etc I run the Malwarebytes Anti-Malware package downloaded from internet.


I must say... I was impressed by the speed of the operation and its findings (over 1000 "things" were reported)


After rebouting my desktop (WIN 8.1) speed seems to be improved but unfortunately I a situation summarized below.



1) Cannot connect any longer to any Internet site either with Firefox (default) or Internet Explorer . (neither via WiFi nor ethernet cable)


2) Cannot send nor receive OutLook E-Mails


3) Skype is constantly searching for connectivity




A) Network and WiFi Diagnostics tun by Windows  result without any problems.


B) I can access network drives ( in my LAN ) with my "sick" PC


C) I can access my (sick) PC from a different  PC connected to my LAN.



Bottom line... my desktop has been dead (almost) for 24 hrs and a request I sent to the support team is still un-answered.


I will certainly apreciate any help you can give me.

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Hello and Welcome to Malwarebytes

Since you were infected, its the malware leftovers that is causing this issue. Have one of the experts help you with the rest, or wait until that support staff reply to your email.

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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