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Malware blue screen

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Hi, I first want to point off this; because, I have a current open topic issue on this forum concerning my desktop, but  it is a different issue for now for laptop for this topic of  a malware blue screen, and they started at different times and different ways, just pointing that out if it gets brought up. 


Well the issue with my laptop now is that this pass Saturday night August 15th I was searching for a free version of dreamweaver cs6 and I downloaded a torrent, and after I downloaded; I immediately saw a whole bunch of pop ups come, and then I thought oh man I got a virus, but then it was late at night at 2am and I had to wake up early that morning on Sunday to go to church, so I shut down my computer and left it like that, then on Sunday night when I went back and turned on my computer it came to a blue screen and when I try to go to the homepage to go to the internet it was bringing me back to the blue screen with this number 1855-280-0768; which, I then called today and it seems that it is a scam because I check their website that they told me after they said that they will charge me $199 to fix it and then they will send me an invoice and then I will have to send them a check in the mail, so I check their website on scam adviser and saw by the ratings and the reviews that it is a scam here it is - http://www.scamadviser.com/check-website/geekbase.us 


Also this laptop has had an Antivirus called Webroot, and this laptop has been my public college/business laptop that  I use in college because I'm a college student, and I never have had a problem and it has been clean like new since I purchase it in August 2013, and it is a Core i7 computer. 


Well that is what happen, so how can we fix this; thanks before hand for this forum, don't know what I could without this forum's help that it provides.  

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Hello SternritterA and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:


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  • 4 months later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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