Jump to content

No internet connection after using malwarebytes

rahib

By rahib
in Resolved Malware Removal Logs

 Share

Recommended Posts

  • Replies 92
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Posted Images

kevinf80

kevinf80

Posted
Posted

Hello and welcome,

P2P/Piracy Warning:
 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.



To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Recommend you use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log
 

Let me see those logs, also give an update on any remaining issues or concerns..

 

Thank you,

 

Kevin..

 

 

Fixlist.txt

Link to post
Share on other sites
kevinf80

kevinf80

Posted
Posted

As you have Malwarebytes installed go to this folder "C:\Program Files (x86)\Malwarebytes Anti-Malware\Plugins" inside there is a file called "fixdamage.exe" please right click on it and choose "Run as administrator"

 

When complete re-boot your system, is internet connection active now?
 

Link to post
Share on other sites
kevinf80

kevinf80

Posted
Posted

Please download http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,1.html Complete Internet Repair and transfer it to  Desktop of sick PC.


 


Download Mirror http://www.majorgeeks.com/mg/getmirror/complete_internet_repair,2.html


 


Double click the icon and select Extract (accept UAC alert if applicable)


 


Double click the Complete Internet Repair folder on your desktop.


 


Run the version relevant to your system, 32 bit or 64 bit.


 


Double click the CIntRep.exe icon <----32 bit version.


 


Double click the ClntRep_64.exe icon <--- 64 bit version


 


Place a checkmark next to the following entries:


 


Reset Internet Protocol (TCP/IP)


Repair Winsock (Reset Catalog)


Renew Internet Connections


Flush DNS Resolver Cache


Repair Internet Explorer


Clear Windows Update History


Repair Windows / Automatic Updates


Repair SSL / HTTPS / Cryptography


Reset Windows Firewall Configuration


Restore the default hosts file


Repair Workgroup Computers view


 


Click Go!


 


Ignore any error messages for now


 


Click OK to reboot your computer, any improvement?


Link to post
Share on other sites
kevinf80

kevinf80

Posted
Posted

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender


  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

 

Thank you,

 

Kevin..

Link to post
Share on other sites
kevinf80

kevinf80

Posted
Posted

Select start, type services.msc into the search box then tap enter. The services window will open, scroll to  "diagnostic policy service" The service should be started and the start up type should be "Automatic"

 

If yours differs right click direct onto that entry then select "Propeties" In the new window change start up type to Automatic, apply then ok. Close out the services window and re-boot...

 

Right click on the network icon on syatem tray next to the clock, then select "Troubleshoot Problems" what reply do you get....

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.