Invalid Lifetime Key - Previously worked?

[baltimoreguy]

I bought a premium lifetime key from Amazon (Amazon Digital Services, not a reseller thru amazon) in March of 2015 and it has been working fine since then. Recently I reformatted my computer,reinstalled the old version that I had saved offline during my purchase and it activates once again just fine, but when I update the latest version it is claiming my lifetime license is invalid. I also contacted Malware-bytes tech support and they are claiming its invalid! This makes no sense. How is it possible that it passed activation before and again even after formatting but suddenly its invalid once updating?

 

After checking the reviews here you can see several posts beginning this month (August 2015) of people mentioning my same issue. I find it hard to believe Amazon would sell bad keys, so what happened here??? Malware-bytes killing licenses just because they weren't sold direct? Ive been a loyal fan of this product for years, but this is just terrible if that is the case.

[daledoc1]

Hello and :
 
Until a staff member has a chance to weigh in...
 
There is a new license validation system in place.
Alas, just because the license was purchased from Amazon does not necessarily mean it was a valid license.

Consumer lifetime licenses were phased out in March 2014; so, by March 2015, few reputable resellers had any remaining stock of such licenses.
(And it is always best (read:safest) to purchase a software license directly from the software publisher, rather than from 3rd-party sites.  Deals that sound "too good to be true" often are.)
 
There was a process in place to assist customers who may have inadvertently been scammed through the purchase of invalid/blacklisted/cracked/keygen/pirated licenses.
Unfortunately, we here in the forum are unable to assist with this problem, such as a "403" or "404" error.
Only Malwarebytes Support can do so.

You might also try to contact Amazon and request a refund.


First:
Please be sure you are not trying to activate your license on more computers than your license allows.

Next:
Please be sure you are entering the correct alphanumeric characters in the correct format.
For example, please be sure not to swap "0" for "O", "1" for "I", etc; and be sure not to add extra spaces.
"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.
The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX
(Only "new" replacement licenses have just a Key, without an ID.)
There is more information here: How do I activate Malwarebytes Anti-Malware?

Next:
If those do not resolve your issue, unfortunately, the only folks who can help with that particular error code are the Support folks at the help desk.
We here at the forum do not have access to the necessary information to resolve such an error.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

[dantampa]

In case anyone else is having a similar problem...

 

I purchased a retail version of Malwarebytes Pro several years ago that has a lifetime Key and ID. I just updated to Windows 10 and installed a "non latest release" of Malwarebytes and entered my Key and ID and all was well. But when I updated to the latest release, it reverted me back to a free version. When I attempted to reenter my Key and ID I now get a 403 error.

 

Like I said this was a retail version, complete with box, CD and license card. The box even has a free tech support phone number that is no longer valid. The primary reasons I bought Malwarebytes Pro back in 2011 was because of the lifetime Key/ID and free tech support number...neither of which appears to be available now.

 

I have provided tech support with a scanned copy of my license card that came in my retail package so hopefully they will provide me with a solution that allows my lifetime Key/ID to continue to work with the latest program versions.

 

It seems whatever they did in the latest release may not correctly handle older lifetime Malwarebytes Pro Keys/Id's.

[daledoc1]

Hello and welcome back:

 

<just a home user here>
 

I purchased a retail version of Malwarebytes Pro several years ago that has a lifetime Key and ID. I just updated to Windows 10 and installed a "non latest release" of Malwarebytes and entered my Key and ID and all was well. But when I updated to the latest release, it reverted me back to a free version. When I attempted to reenter my Key and ID I now get a 403 error.
 
I have provided tech support with a scanned copy of my license card that came in my retail package so hopefully they will provide me with a solution that allows my lifetime Key/ID to continue to work with the latest program versions.

Yes, please wait for an email reply to your inquiry from the Help Desk.
They are the only ones who can resolve a "403" error.

 

And please monitor your spam and junkmail folders, to be sure that their email replies don't land there by mistake.
 

It seems whatever they did in the latest release may not correctly handle older lifetime Malwarebytes Pro Keys/Id's.

There is a new licensing system in place.

The overwhelming, vast majority of valid licenses have had no issues.

I realize that's cold comfort for you.

The "403" error means that the Help Desk needs to work with you to correct the problem.

 

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,