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IBAPrez

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IBAPrez

IBAPrez

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I am running  Malwarebytes Anti-Malware Premium since 2014 along side Norton 360 Prmeier (that is more recent upgrade, a few months ago but before that always running current Norton product).  So I was shocked when all of a sudden my computer started getting ads from DNS Unlocker.    What I don't understand is, why this could happen?  A scan from both Norton and Malwarebytes show NOTHING, and in trying to track this down a couple of sites recommended Spyhunter (I did first folllow a bunch of different recommendations to remove the malware but it comes back after a few minutes).  To my suprise, Spyhunter shows 275 threats - now I realize they want me to spend money (unlike Malwarebytes that will fix problems for free and helping a customer back a few years back clean a virus convinced me I should go ahead and get that paid Malwarebytes version) so I realize they are taking every single possible cookie, etc and show it and call it adware but I still can't figure out how between my  Malwarebytes Anti-Malware Premium subscription AND Norton my system shows ZERO problems when clearly there is one (for sure the DNS Unlocker as it at least tags itself when presenting this endless ads), here is just a short list of the ones found by Spyhunter (I am typing this on my tablet so hand retyping the list):

 

2o7

Adserver

Adtech

Advert

Adware Helper

Adware MovieDea

Atlast DMT

Atwola

pup,crossbrowser

 

the list goes on and on. 

 

The system is so bad (there is other behavior, going program to program is slow and this on an I-7 with an SSD driver and the screen flikcers - I think because it has slowed down so much) and I am in a position that I can reformat the hard drive and start over that I am thinking of just doing that - but the question is how Malwarebytes Anti-Malware Premium be missing all of these?  I recommend it to clients, etc but what ever web site I visited on Thursday (I can't remember anything special, but that is when it happened), totally took over a machine with zero problems for years, with zero warning and zero fixes. 

 

I have not done the restore yet, I would obvioulsy like to avoid that, but like I said, I can if I have to, but the other point is, what am I paying for (and telling clients to buy) if this can happen?

 

Thank you for tips, help, and answers!

 

Michael Kneebone

 

 

 

 

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MrCharlie

MrCharlie

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Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products, Windows), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 Please enable your system to show hidden files: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

1. Please run a Threat Scan with Malwarebytes (if possible)

Start Malwarebytes 2.0.........

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log (save the log as a .txt file not .xml)

Then......

2. Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button. (make sure the Addition box is checked)
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

Last................

3. Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

You can also use this version of RogueKiller which works on both 32 and 64 bit:

RogueKiller 32 & 64 bit

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>Sometimes when clearing out an infection the winsock stack will become corrupt and you'll loose your internet connection. To resolve this....reset the stack as outlined HERE

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

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IBAPrez

IBAPrez

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the first steps I have already done, no issue there but Norton 360 stops me cold at the download of First64.exe (STEP 2)  - it removes it saying it is unsafe (THIS it catches but not the stuff that actually damages the computer).

 

2. Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.
(use correct version for your system.....Which system am I using?)
FRST <----for 32 bit systems
FRST64 <----for 64 bit systems

 

BUT I am willing to just redo the entire system, the major question is still, is Norton 36o AND Malware Bytes Premium (paid) not enough to protect your system? (well, obviously it is not), so what else is needed?  Is this Spyhunter thing needed to or is there another product needed in addition to Norton plus Malwarebytes?

 

THANK YOU!

 

Mike

 

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MrCharlie

MrCharlie

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BUT I am willing to just redo the entire system,
This is not needed

the major question is still, is Norton 36o AND Malware Bytes Premium (paid) not enough to protect your system? (well, obviously it is not), so what else is needed?
Is this Spyhunter thing needed to or is there another product needed in addition to Norton plus Malwarebytes?

Please stay away from Spyhunter!!!

You can read about the infection and how it may have gotten on the system here:
http://malwaretips.com/blogs/ads-by-dns-unlocker-removal/

============================

FRST is the log I need to see.......see if you can allow the program or disable Norton.
I've also zipped and attached FRST64.exe
See if that fools Norton

MrC

FRST64.zip

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IBAPrez

IBAPrez

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BUT I am willing to just redo the entire system,

This is not needed

the major question is still, is Norton 36o AND Malware Bytes Premium (paid) not enough to protect your system? (well, obviously it is not), so what else is needed?

Is this Spyhunter thing needed to or is there another product needed in addition to Norton plus Malwarebytes?

Please stay away from Spyhunter!!!

You can read about the infection and how it may have gotten on the system here:

http://malwaretips.com/blogs/ads-by-dns-unlocker-removal/

============================

FRST is the log I need to see.......see if you can allow the program or disable Norton.

I've also zipped and attached FRST64.exe

See if that fools Norton

MrC

 

Thanks, I will deep six Spyhunter.  Got first64 to run but wow, I am clueless, can't figure out botton to load an attachment (My Media does nothing)?  And cut and paste in says post to long...

 

Mike

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MrCharlie

MrCharlie

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Please uninstall this crap: ----->>>>>SpyHunter 4

===============================

Your log says that:
ATTENTION: System Restore is disabled

Please enable it!

===============================

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
Run FRST.exe/FRST64.exe and click Fix only once and wait
The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

=============================

Download zoek.exe to your Desktop:
http://hijackthis.nl/smeenk/

Disable your AntiVirus and AntiSpyware programs, so they do not interfere with the running of Zoek.exe. You can find instructions how to disable your security applications Here
http://www.bleepingcomputer.com/forums/topic114351.html

On Windows Vista, 7, and 8, right-click Zoek.exe and select: Run as Administrator
Give it a few seconds to appear

Next, copy/paste the entire script inside the codebox below to the input field of Zoek:


autoclean;
emptyalltemp;
emptyclsid;


Now...
Close any open programs.
Click the Run script button, and wait. It takes a few minutes to run.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

MrC

fixlist.txt

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MrCharlie

MrCharlie

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Looks much better.

What are these 2 folders for:
C:\Local Disk E_81420152219
C:\Local Disk G_81420152216

=====================

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
Run FRST.exe/FRST64.exe and click Fix only once and wait
The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

=====================

I see you already ran AdwCleaner but please download a fresh copy and run it again:

Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program that may have been targeted by mistake.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

Please Update and run a Threat Scan (Malwarebytes)
Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
Same for PUM (Potentially Unwanted Modifications)
Quarantine All that's found

Reboot and let me know how it is, MrC

fixlist.txt

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IBAPrez

IBAPrez

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Looks much better.

What are these 2 folders for:

C:\Local Disk E_81420152219

C:\Local Disk G_81420152216

=====================

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

Run FRST.exe/FRST64.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

=====================

I see you already ran AdwCleaner but please download a fresh copy and run it again:

Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program that may have been targeted by mistake.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

Please Update and run a Threat Scan (Malwarebytes)

Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine All that's found

Reboot and let me know how it is, MrC

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IBAPrez

IBAPrez

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What are these 2 folders for:
C:\Local Disk E_81420152219
C:\Local Disk G_81420152216

 

Those are both empty - I think created when I was bringing some data over on a USB hard drive (from a virus free computer)

 

Attached are

 

FRST.txt

Fixlog.txt

Addition.txt

 

 

AdwCleaner.txt (downloaded from link you provided)

 

MBAMKneebone0818.txt <<< from MBAM scan with settings as you instructed.

 

I think I go the checklist right (hopefully).

 

Thank you!

 

Mike

 

 

 

 

FRST.txt

Fixlog.txt

Addition.txt

AdwCleaner.txt

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IBAPrez

IBAPrez

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Seems to be OK so far...

 

So this is a family of tools you have figured out to remove a series of viruses, ad ware, etc?

 

I'll be doing a donation tomorrow morning when I get in the office! (I would have anyway, given your advice even if we could not get this off because, believe it or not, I am still going to restore the system to out of the box, turn on system restore and set up checkpoints).

 

Mike

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MrCharlie

MrCharlie

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So this is a family of tools you have figured out to remove a series of viruses, ad ware, etc?

Yes, we have available many tools devolved by people in the community.

============================

 

If there's no other problems.........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • If you can't post it, attach it

MrC

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IBAPrez

IBAPrez

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So this is a family of tools you have figured out to remove a series of viruses, ad ware, etc?

Yes, we have available many tools devolved by people in the community.

============================

 

If there's no other problems.........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • If you can't post it, attach it

MrC

 

From that program:

 

 Results of screen317's Security Check version 1.007  

 Windows 7 Service Pack 1 x64 (UAC is disabled!)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled!  

Norton Security   

 WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

 Mozilla Firefox (40.0.2)

 Google Chrome (44.0.2403.155)

````````Process Check: objlist.exe by Laurent````````  

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbam.exe  

 Malwarebytes Anti-Malware mbamscheduler.exe   

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 3%

````````````````````End of Log``````````````````````

 

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MrCharlie

MrCharlie

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That looks Good!

A little clean up to do....

Please Uninstall ComboFix: (------->if you used it<-------)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter. (it may look like CF is re-installing but it's not)
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot

Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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  • 2 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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