License issues

[natfields]

I am joining the ranks and file for this problem.

I always avoi9d updating to new versions when I am alerted, but someone else used my computer and decdid to ack the request.

This will not happen again.

I have alerted support of my problem, before realizing it is common, and will be int5erested how long it takes them to respond.

In the good old days, i had a mbam problem after updating the program and they sent me a fix the next day- but that was when they were yound and very ambitious, didn't have the name for themselves they now have.

Hoping the good old days mentality still exists.

[daledoc1]

Hello and :

 

Yes, if you already have an open ticket at the Help Desk, we respectfully ask that you please be patient and wait for assistance there.

Unfortunately, a recent ticketing problem there created a back log of cases.  They are working hard to help all customers.

They are the folks best able to resolve most licensing issues.

 

But, in the interim, depending on the nature of the exact issue, we *might* be able to offer some advice here.

So that we can better advise you on the best course of action for your specific issue, can you please tell us:
 

1) Do you have a specific error code, such as "403" or "404"?

 

2) Is it a "lifetime" or "subscription" license?

 

3) Did you purchase your original license from the Malwarebytes online store?
 
In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features for 14 days, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

 

Thanks for your patience,

[marthwilk]

I am in the same boat.Sent a request for help 4 days ago. I did uninstall, reinstall and then try to activate a 14 day trial of Premium to cover me until help arrives. It wouldn't give me that option.

 

I am too hearing impaired to call support, so I really need a written response. Will try to be patient, but sure hope to hear from you soon!

[daledoc1]

Hello, @marthwilk:

 

If you weren't offered a 14-day Trial, that means that the Trial had already been used for this program version on this particular computer.

 

Alas, there is currently no telephone support option.

 

So, if you already have a ticket at the Help Desk, then we respectfully ask that you wait for an email reply.

A support page ticketing problem created a bit of a back log last week -- AFAIK, they are in the process of catching up.

>>Please check your spam and junk mail folders to be sure replies did not land there by mistake.

 

There are many reasons for license validation problems.

MOST of them must be handled by the Help Desk.

But there are a few problems for which we can provide assistance here in the forum, while you wait to hear from them.

 

If you could please answer these 3 questions, it would help us to better help you:

 

1) Do you have a specific error code, such as "403" or "404"?  Yes or No

 

2) Is it a "lifetime" or "subscription" license?  Yes or No

 

3) Did you purchase your original license from the Malwarebytes online store?  Yes or No

 

Thanks for your patience,

[marthwilk]

Maurice got back to me yesterday in answer to my ticket. Problem seems to have been fixed. I was able to re-enter my codes. Hooray!

[daledoc1]

Hi:

 

Maurice got back to me yesterday in answer to my ticket. Problem seems to have been fixed. I was able to re-enter my codes. Hooray!

 

That's great!  I'm glad Maurice was able to assist you with resolving your issue.  Thanks for taking the time to let us know.

 

@ Forum Mod Team, as the OP, @natfields, has not returned in over a week, perhaps this thread may be amicably closed?

 

Cheers,

[gonzo]

Duly noted, and duly closed.