Hangup in update of 2.1.8.1057

[Blazerdog]

Recently I received an automatic notification of an update available for Malwarebytes.  When I opened the program the message said "your databases are out of date" and selected I selected  "fix now".   The process started and reached about 98% of the "thermometer" and stopped.  I have "green" dots in License, scan progress and real time protection and a "yellow" dot in "Database Version".  What should I do?

Blazerdog

[daledoc1]

Hello and :

 

This actually the sub-forum devoted to a different Malwarebytes product installed on Business computers.

The current version of that program is 1.75.

 

Since your post mentions version 2.1.8.1057, I assume you are talking about the Consumer version on a home computer???

 

First, please be sure that your computer's time and date are correct.

 

Then, if rebooting the computer does not fix the problem, please start here:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.1.8 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

 

P.S. The forum staff will likely move this thread to the MBAM Help section where it belongs. No worries, though.

[gonzo]

Posted on behalf of @Blazerdog (was sent to moderators instead)...

 

<quote>

It worked as advertized! I downloaded "clean" and ran the program. At the completion, I couldn't find the link (embedded in your initial e-mail so just went on-line and they offered me an opportunity to supply my key/ID which I did and reinstalled Malwarebytes (Premium). The only suggestion is that if the "key" code contains an "O" or a "zero", they should find a way to specifically use a symbol for a zero. I was rejected the first time I entered my "Key"because I guessed on whether it was a letter or a number and was...wrong. I changed it to a zero and was rewarded with a new Malwaresbytes. Thanks for your help!

</quote>

[daledoc1]

Doesn't this thread belong in MBAM Help anyway?

 

<just asking>

[gonzo]

Yep. Trying not to spend too much of my weekend working...