Malwarebytes doesn't work after installing windows 10

[aleksah]

Hello,

 

This morning I installed windows 10. My malwarebytes did not work anymore.

 

I got this message: 

 

 

It says system failure.

 

I tried opening it as an administrator and fixing compability problems, did not work

 

Now I wanted to re install it, so i deleted it. 

 

When i installed it, i got this message:

 

 

It says : ShellExecuteEx failed.

 

What should I do??

 

 

[aleksah]

I forgot to say: i have the premium version

[daledoc1]

Hello and :

 

OS upgrades/downgrades, and even the use of System Restore to roll back a system, can break security programs.

So let's start with routine troubleshooting:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.1.8 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[aleksah]

nothing worked so I just got rid of windows 10 and everythings fine now. Thanks for your help

[daledoc1]

nothing worked so I just got rid of windows 10 and everythings fine now. Thanks for your help

 

 

Well, I guess that's one way to solve it, especially if you were having problems with more than just MBAM.

 

If you run into further issues, please feel to follow the steps in Post #3

 

Thanks for taking the time to follow-up.

 

Cheers,