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Lota of issues, leaning towards a virus/malware

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Ive been having escalating amounts of issues with my PC today. First, my microphone wouldn't work, then my internet wouldn't work, now NONE of my antivirus, antimalware, antirootkit software will start. I have Bitdefender 2015, Malwarebytes AntiMalware, Malwarebytes AntiRootkit, Malwarebytes AntiExploit, and JRT. The only one that works is Bitdefender. All the others either say the executable isnt found or there was an error starting. Im starting to worry I might have to wipe my PC.

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They call me TwinHeadedEagle around here, and I'll try to help your with your issue.




Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!




  warning.gif Rules and policies


We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!


Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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51a612a8b27e2-Zoek.png Scan with ZOEK
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

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Last night I got sick of dealing with this so I rolled back my PC to the 13th, I had to reinstall a Razer Synapse and Windows update again, but my Malwarebytes programs still don't work.


Zoek.exe v5.0.0.0 Updated 04-May-2015
Tool run by Branden on Fri 08/14/2015 at 11:38:54.69.
Microsoft Windows 10 Home 10.0.10240  x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Branden\Desktop\zoek.exe [scan all users] [script inserted] 
==== System Restore Info ======================
8/14/2015 11:39:21 AM Zoek.exe System Restore Point Created Successfully.
==== Empty Folders Check ======================
C:\PROGRA~3\Comms deleted successfully
C:\Users\DefaultAppPool\AppData\LocalLow deleted successfully
C:\Users\Branden\AppData\Local\CrashDumps deleted successfully
C:\Users\Branden\AppData\Local\Downloaded Installations deleted successfully
C:\Users\Branden\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Branden\AppData\Local\EmieSiteList deleted successfully
C:\Users\Branden\AppData\Local\EmieUserList deleted successfully
==== Deleting CLSID Registry Keys ======================
==== Deleting CLSID Registry Values ======================
==== Deleting Services ======================
==== Batch Command(s) Run By Tool======================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
==== Deleting Files \ Folders ======================
C:\Users\Branden\AppData\Roaming\Natural Selection 2 deleted
C:\PROGRA~2\COMMON~1\Wondershare deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Branden\AppData\Local\Wondershare deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\WINDOWS\wininit.ini deleted
C:\end deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\windows\SysNative\GroupPolicy\GPT.INI deleted
C:\WINDOWS\Syswow64\GroupPolicy\gpt.ini deleted
"C:\Windows\Installer\204d182.msi" deleted
"C:\PROGRA~3\Malwarebytes' Anti-Malware (portable)" not deleted
==== Firefox Extensions Registry ======================
"e-webprint@epson.com"="C:\Program Files (x86)\Epson Software\E-Web Print\Firefox Add-on" [12/22/2014 02:51 PM]
==== Firefox Extensions ======================
==== Firefox Plugins ======================
Profilepath: C:\Users\Branden\AppData\Roaming\Mozilla\Firefox\Profiles\0vn6090g.default
684F2DF31062413E094280891DCB6EE1 - C:\Windows\SysWOW64\Adobe\Director\np32dsw_1219160.dll - Shockwave for Director / Shockwave for Director
EC55112EDB2CE5BC2BFCACDB9C2150F4 - C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_18_0_0_232.dll - Shockwave Flash
5950D438CD3DDF2DD50D9FA4E07A6C1C - C:\Users\Branden\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll - Unity Player
==== Chromium Look ======================
lmjegmlicamnimmfhcmpkclmigmmcbeh - No path found[]
Web of Trust - Branden\AppData\Local\Google\Chrome\User Data\Default\Extensions\bhmmomiinigofkjcapegjjndpbikblnp
Stylish - Branden\AppData\Local\Google\Chrome\User Data\Default\Extensions\fjnbnpbmkenffdnngjfgmeleoegfcffe
AdBlock - Branden\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom
no most visited - Branden\AppData\Local\Google\Chrome\User Data\Default\Extensions\ipbodnfjeoebegmlpdfccmmpenaagdaa
Chrome Hotword Shared Module - Branden\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg
Google Drive App Launcher - Branden\AppData\Local\Google\Chrome\User Data\Default\Extensions\lmjegmlicamnimmfhcmpkclmigmmcbeh
WeatherBug - Branden\AppData\Local\Google\Chrome\User Data\Default\Extensions\njkkjobcechefaoknodniidfjapgfoco
==== Chromium Startpages ======================
C:\Users\Branden\AppData\Local\Google\Chrome\User Data\Default\Preferences
==== Set IE to Default ======================
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
==== All HKCU SearchScopes ======================
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"
==== Deleting Registry Keys ======================
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\472EE7AF07377B34A9543AB971CCDC5C deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\CNC3EP1.exe deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\generals.exe deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RA3.exe deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{FA7EE274-7370-43B7-9A45-A39B17CCCDC5} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\472EE7AF07377B34A9543AB971CCDC5C deleted successfully
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Gyazo deleted successfully
==== Empty IE Cache ======================
C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Branden\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Branden\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
==== Empty FireFox Cache ======================
C:\Users\Branden\AppData\Local\Mozilla\Firefox\Profiles\0vn6090g.default\cache2 emptied successfully
==== Empty Chrome Cache ======================
C:\Users\Branden\AppData\Local\Google\Chrome\User Data\Default\Cache will be emptied at reboot
==== Empty All Flash Cache ======================
No Flash Cache Found
==== Empty All Java Cache ======================
No Java Cache Found
==== C:\zoek_backup content ======================
C:\zoek_backup (files=6651 folders=144 11470391268 bytes)
==== Empty Temp Folders ======================
C:\Users\Branden\AppData\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot
==== After Reboot ======================
==== Empty Temp Folders ======================
C:\WINDOWS\Temp successfully emptied
C:\Windows\Temp successfully emptied
==== Empty Recycle Bin ======================
C:\$RECYCLE.BIN successfully emptied
==== Deleting Files / Folders ======================
"C:\Users\Branden\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0" deleted
"C:\Users\Branden\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1" deleted
"C:\Users\Branden\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2" deleted
"C:\Users\Branden\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3" deleted
"C:\Users\Branden\AppData\Local\Google\Chrome\User Data\Default\Cache\index" deleted
"C:\PROGRA~3\Malwarebytes' Anti-Malware (portable)"  deleted
==== EOF on Fri 08/14/2015 at 12:17:05.62 ======================
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Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)

Recommended reading:

icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

icon_arrow.gifCCleaner - to clean unneeded temporary files.

icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

icon_arrow.gifMcShield - to prevent infections spread by removable media.

icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.

icon_arrow.gifAdblock - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation:


Thank you!

Stay safe,

TwinHeadedEagle :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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