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Persistent Infection by RelevantKnowledge Trojan

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Hi Forum


I've just spent a happy week doing clean installs of W10 to my laptop and desktop, plus re-installing lots of peripherals and re-loading and re-configuring lots of software.
I was pretty careful, I thought and the end result is very pleasing.
MBAM tells me that my desktop has the RelevantKnowledge trojan.
Naturally I got MBAM to remove it and re-booted as requested.
I scanned again after the reboot and it was still there.
I've done this several times now, including a RootKit scan (nothing found for that I'm glad to say).
I have managed to disable the service and it has remained disabled.
An email has been sent to MBAM but, per their suggestion, pending a reply I am posting this to the forum to see if I can get some help ... please.
Any ideas welcomed (other than a clean install, that is)...






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They call me TwinHeadedEagle around here, and I'll try to help your with your issue.




Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!




  warning.gif Rules and policies


We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!


Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Please run MalwareBytes again and remove all found threats.

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That's really weird.

The scan ran clean this time.

I may be new to the forum, but I'd regard myself as pretty expert (25 years in the industry) and can't see what I did this time that was any different from the other three times I performed the removal.

Still, the important thing is that we seem to have got rid of it (at least for now).

Thanks for your help, though it looks like I wasted your time - sorry :-(




MBAM Scan.txt

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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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