Key Not Working With windows 10

[billyh]

Upgraded to windows 10,now ID and Key not accepted.It says Error Code 403 The Usage Level Has Exceeded The Max Volume Allowed?

If I install a older version it will except the ID and Key?

 

                Please Respond With Help.

[daledoc1]

Hello and :

Until a forum staff member has a chance to respond....

We're sorry you are having problems with license validation.

First:

Please be sure you are not trying to activate your license on more computers than your license allows.

Next:

Please be sure you are entering the correct alphanumeric characters in the correct format.

For example, please be sure not to swap "0" for "O", "1" for "I", etc; and be sure not to add extra spaces.

"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.

The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX

(Only "new" replacement licenses have just a Key, without an ID.)

There is more information here: How do I activate Malwarebytes Anti-Malware?

Next:

If those do not resolve your issue, unfortunately, the only folks who can help with that particular error code are the Support folks at the help desk.

We here at the forum do not have access to the necessary information to resolve such an error.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

[Firefox]

To strictly answer your question, YES, if you install the previous version the key would work and you are not missing much.

Yes it would work as stated by mbae, however how can he know that you are not missing much if he does not work for Malwarebytes, nor is he on the development team.

I am only a volunteer here myself, but here is what your missing if you don't keep the lastest version of 2.1.8.

 

Here's what’s new in v.2.1.8:

 

Improvements:

• License key is now displayed on the My Account screen
• Remaining subscription duration now displayed on My Account screen
• Implemented other licensing improvements to clarify license status
• Enhanced protection capabilities of Malwarebytes Anti-Malware Web Protection
• Numerous enhancements to prepare for full compatibility with Windows 10
• Enhanced Malwarebytes Chameleon's ability to fully restore Malwarebytes functionality when affected by a malware infection
• Updated data collection techniques to improve malware research and analysis
• Removed "Exclude" button on Website Blocked notification to reduce inadvertent allowing of malicious sites
• Updated button text on Malware Detected and Non-Malware Detected notifications to clarify meaning
• Added enhanced support for High DPI displays
• Enabled the Malwarebytes Anti-Malware Free version to receive incremental database updates
• Added appropriate copyright notices and license statements for all third-party open source software
• Corrected translation errors for core non-English languages (German, French, Spanish, Italian, Dutch, Portuguese, Brazilian Portuguese, Russian and Polish)
• Added support for Chinese Traditional, which is provided as a convenience for our users by a community volunteer and is not an officially supported language
• Several improvements to malware detection and remediation capabilities

Issues Fixed:

• Reverted the temporary change in v.2.1.6 that disabled checking for updates prior to scheduled scans
• Fixed SDK Database load errors for error code 2 and 1812
• Removed obsolete "Terminate program when no threats are found" setting since scans now run from the tray application
• Fixed several crashes that could occur during scan and quarantine operations
• Fixed crash that occurred when clicking the Clear Policies link on Access Policies screen
• Fixed issue where "Show notification after successful update" setting was not properly retained during upgrade from v.2.1.4 to v.2.1.6
• Fixed issue where "Close notification" setting was not retained during upgrade from v. 2.1.4 to v.2.1.6 if the user had changed that setting back to 7 seconds after installing v.2.1.4
• Fixed issue on the Quarantine screen where unselecting a quarantined item disabled the Delete and Restore buttons
• Fixed issue where incorrect program version was listed in the scan logs
• Disabled option to specify rootkit scanning as part of a Hyper scan
• Fixed issue in Windows 10 Tech Preview and Windows 8.1 where Malwarebytes Anti-Malware was unable to start in certain cases after self-protection was turned on
• Fixed issue where Malwarebytes Chameleon did not load properly on Windows XP SP3 in certain conditions
• Fixed issue which prevented Malwarebytes Anti-Malware v.2.1.4 (and higher) from upgrading over certain Malwarebytes Anti-Malware v.1.75 consumer builds

[daledoc1]

To strictly answer your question, YES, if you install the previous version the key would work and you are not missing much.

 

@acmeseed:

 

 

2.1.8 corrects many performance and stability issues over version 2.1.6

 

If you have a valid license, there is no need to roll back to an outdated version of the program - the Help Desk with work with you to correct the problem.

If you were inadvertently scammed during your license purchase, the Help Desk can work with you to resolve that, too.

 

If you are an intentional pirate (and I am not saying that you are), then you are on your own.

 

Thank you,

[AdvancedSetup]

I'm going to close this topic now. The question has already been answered. If you continue to have licensing issues then please contact the Help desk.

 

Thank you