SwampThing Posted August 6, 2015 ID:981847 Share Posted August 6, 2015 I'm not sure if this is the right topic to post on, but.........I purchased Malwarebytes Premium Aug. 5th , in the morning, & it has already been deducted from my checking acct. & I can't even get them to send me the activation key, I have emailed them 3 times, they say they are busy & will get to my email ASAP,how long does it take them ? Is tihs par for the course? It is lousy , if it is.I wish I hadn't paid it! Please forgive me if this is not where I should post.............. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 7, 2015 Root Admin ID:981912 Share Posted August 7, 2015 If the product is not working correctly let's try a clean removal and reinstall of the program. Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2xIf that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs Thank You Link to post Share on other sites More sharing options...
Firefox Posted August 7, 2015 ID:981978 Share Posted August 7, 2015 Hello and Welcome... (if I may interject for a second)Just to add to what AAdvancedSetup has posted, if you bought Malwarebytes directly from the Malwarebytes website, then the sale went though cleverbridge..... below is how you can get your ID and KEYYou should contact cleverbridge.....If you lost your ID and License Key then send an email to: cs@cleverbridge.comcs@cleverbridge.comPhone: +1-866-522-6855Monday - Friday: 8:00 AM - 8:00 PM (CST)Also, their contact info can be found HERE.When you get the email Print it outYou may also try and look up your product info by using your registered email address HERE or HEREIf you need anything else, don’t hesitate to post.Thanks Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982009 Share Posted August 7, 2015 Firefox, I purchased it through Pay Pal. Someone elase said remove it & reinstall, which I can do, except it appears as if I haven't paid for it, & I have. Link to post Share on other sites More sharing options...
Porthos Posted August 7, 2015 ID:982015 Share Posted August 7, 2015 Firefox, I purchased it through Pay Pal. Ok , You paid with Paypal but WHERE did you buy it from? Link to post Share on other sites More sharing options...
daledoc1 Posted August 7, 2015 ID:982027 Share Posted August 7, 2015 Ok , You paid with Paypal but WHERE did you buy it from? As per all of the advice offered by @Firefox and @Porthos.... And have you checked your junk mail and spam folders to be sure the confirmation emails did not land there by mistake? The confirmation email from the Malwarebytes online store (via cleverbridge) is usually nearly instantaneous, once the payment has gone through... Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982035 Share Posted August 7, 2015 I bought it from malwarebytes site, I got a confirmation from pay pal, but nothing from malwarebytes, I wish I had used my debil card. Thanks to all who are trying to help......... Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982036 Share Posted August 7, 2015 I checked my junk mail & spam folders constatnly , nothing. Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982037 Share Posted August 7, 2015 I haven't uninstalled & reinstalled because I don't have my key, etc. should I go ahead & do that? I gave up emailing support, they just say they are busy & will get to me when it's my turn.First one of those was 2 dAYS AGO.nstalled yet because I never got my key, etc. should I go ahead & do that? Link to post Share on other sites More sharing options...
daledoc1 Posted August 7, 2015 ID:982040 Share Posted August 7, 2015 Hi: Alas, there's not much else we can do here directly in the forum.We don't have access to the information necessary to sort license and payment issues. If you purchased from the Malwarebytes online store, your best bet would be to follow the advice @Firefox offered here, and continue to work the Malwarebytes Support team and with cleverbridge In the interim, you may wish perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues.(NOTE: 1 Trial per PC per MBAM program version) Thank you again, Link to post Share on other sites More sharing options...
Firefox Posted August 7, 2015 ID:982041 Share Posted August 7, 2015 You may also try and look up your product info by using your registered email address HERE or HERE Have you tried the links above and entered your email address you used to purchase Malwarebytes? They will get you the info your seeking. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 7, 2015 Root Admin ID:982049 Share Posted August 7, 2015 Please send me your Paypal receipt via Private Message and I will see if we can verify the payment and what's going on. Thank you Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982050 Share Posted August 7, 2015 Yes, I did all that, & entered my email address, I just checked out PayPal, & see my payment was sent to " B Money" whatever that is, it has a gmail address sounds phony to me,I closed my PayPal acct. I had never used it before, .I'm going to uninstall & reinstall the trial, them I will buy it through the malwarebytes site, I'm just out my money.You said the malwarebytes site sends the key, & whatever is needed right away , right ? Thank you for all the help. Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982051 Share Posted August 7, 2015 I'm sending my pay pal receipt in a few minurtes,to Root Admin. Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982053 Share Posted August 7, 2015 Where do I send the paypal receipt? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 7, 2015 Root Admin ID:982054 Share Posted August 7, 2015 Yes, typically transaction are almost immediate. Don't know any "B Money" and we don't use any gmail accounts. Unfortunately it does look like you may have been scammed. I would highly recommend making the purchase directly on our site if you want to purchase the program. Green "Buy Premium Now" button to purchase.https://www.malwarebytes.org/ Thank you Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 7, 2015 Root Admin ID:982055 Share Posted August 7, 2015 Where do I send the paypal receipt? Click on my name link and then Send Private Message, then attach it. Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982056 Share Posted August 7, 2015 Never mind, I just sent it .( PayPay receipt) Link to post Share on other sites More sharing options...
SwampThing Posted August 7, 2015 Author ID:982061 Share Posted August 7, 2015 Ok, thanks............I decided I had been scammed when I checked that PayPal receipt again, I have the premium trial offer now, with 13 days to go, I think, so then I will buy it from the website, thanks for all your help.That's the first time I've ever been scammed, it pisses me off :-) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 7, 2015 Root Admin ID:982084 Share Posted August 7, 2015 Sorry to hear but it happens more often than some people think. I will go ahead then and close your topic now. Take care and best of luck Ron Link to post Share on other sites More sharing options...
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