Autoupdate & Manual update not working

[maluser]

This may be my fault since I did some changes to windows services in msconfig. If this is the case then what windows services are required for Mbam to run and update etc... properly.

Thanks!

[AdvancedSetup]

Please see the information here and see if it corrects your issues.

http://www.malwarebytes.org/forums/index.php?showtopic=10138

[maluser]

Internet Explorer is not set to offline mode and is working and connecting fine.

Mbam and all files associated with it are in my firewalls trusted zone as they have always been.

So something else is the problem.

[AdvancedSetup]

Mbam and all files associated with it are in my firewalls trusted zone as they have always been.

Well that could very well be the issue. Please read through those posted suggestions and follow them exactly as shown.

Otherwise we'll need to dig in and locate what is blocking it but that will take a lot longer and many scans and logs vs doing the clean removal and putting in the correct files. The firewall should only need mbam.exe in the list as the other do not call out to the Internet.

Let me know what you'd like to do and I'll be happy to assist you, but I would suggest following the directions in the FAQ first as it has corrected it for 99% of everyone so far that has posted about it.

[maluser]

I disabled my firewall and mbam still wouldn't update. Everything else works fine no matter if firewall is enabled or not.

Nothing freezes so that's not the problem, and everything with mbam has always worked even with it in my firewalls trusted zone.

Is there anything else I can try since the only thing left on the help page is to uninstall completely reinstall etc.... and I'd rather try something else before I go through that whole hassle.

I double checked my firewall and the only mbam files listed in it are:

MBAM.EXE

MBAMGUI.EXE

MABAMSERVICE.EXE

Same as it has always been even when updates were working just fine.

I still think it's a windows service that I disabled that caused this because immediately after I disabled some of those services that's when Mbam's auto update and manual update's stopped working.

I don't know I'm in your hands so what step do you suggest next?

Thanks for the help so far.

[AdvancedSetup]

Well you could use a network sniffer and see whats happening with the traffic. If you're not experienced with that then please post some logs as shown below and we'll scan for Malware as that is very common now days that they block updates.

Scan and post logs - read note at bottom in green

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