Android Virus! Help?

[Kratore]

Hello!

 

I have the FBI Virus on my phone for (I'm not proud) the second time. This time it seems to be a little more clever...

 

The pop-up was "Browser Update" so I clicked it, it's also in my phone under "Browser Update" and I can't uninstall it. I am in Safe Mode and the uninstall option is greyed out, so I went into Security and Device Administrators and it says "No available device administrators" so I'm in a really tight spot.

 

Any help would be much appreciated... I need my phone realistically!

 

Ed

[daledoc1]

Hi:

 

I'm not normally authorized to reply here in this particular forum section, but....

 

 

....this particular section is reserved for malware removal on Windows platforms.

 

If you need help with Android malware, I suggest following the advice in this pinned topic: MBAM Mobile Support

 

Thank you,

[a_Mbam]

Hi Kratore,

 

Yeah, these guys have become trouble. You can try disabling the app via command-line using ADB while connected with a USB. Keep in mind these are advanced steps so use at your own risk and use caution.

 

To get adb you can point them to http://forum.xda-developers.com/showthread.php?p=48915118#post48915118

 

Or, for the full Android Development kit here: https://developer.android.com/sdk/installing/index.html?pkg=tools

 

The trickiest part is identifying the package name because they obviously try to hide, so the name could be randomized, some adobe flash or porn variation, or one that's kind of nonsensical.

 

Best to do while device is in Safe Mode, connect the device via USB with USB debugging enabled.

 

Using adb, from a command line:

 

> adb shell

> pm list packages (identify app)

- non-root:

   > adb shell am force-stop com.mypackage (com.mypackage is the name of the app)

- with root: 

   > pm disable com.mypackage

 

Examples: 

adb shell am force-stop knhd.nduix.kvzpl

adb shell am force-stop com.porno.player

 

Next uninstall app.

 

Restart device

 

Good luck and let me know if you have trouble with the steps.

 

-Armando