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install error - no internet connection detectedc

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hi all,


I am trying to install WMB Anti-Malware Anti-Exploit Premium on a Win 8.1 unit.


Right at the very beginning, the unit spits out the error:


"Unable to connect to the internet. An internet connection is required to get the latest version of these products."


I have tried to install it on 3 separate machines, and get the same error on all of them. All 3 units were connected to the same network, both wired and wifi.


I was able to install our techbench version of WMB as well as Norton I/S on this unit successfully, update them etc etc.




Any suggestions?




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Hello sneakypita and :welcome:
If through the common router all the systems have unimpeded access to:


Then I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you.

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