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meatkakes

Possible problem on windows 8.1 desktop.

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Hi. So my MBAR has never completed a scan. Every time I try, it always crashes while scanning the Registry and Directory data.

 

Also, when running MBAE, occasionally the tab bar (not the actual tabs though) will flick from blue, to gray, and back again. Blue is the theme color I have set and is normal. The gray is the same as when another window or program opens over chrome. It only does this one or two times on a page, and not on all pages.

 

These are rather small issues, and if they're just bugs, that's fine. I'm not entirely sure I have malware, but I figure it's best to be sure. I've attached both files from FRST with none of the whitelist boxes checked.

 

Thanks so much in advance.

FRST.txt

Addition.txt

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Hello and welcome,

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the two logs....
 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report", log will open. Close the program > Don't Fix anything!
  • Post back the report which should also be located here:



C:\Programdata\RogueKiller\Logs <-------- W7/8
C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <------XP
 

Let me see those logs....

 

Kevin...

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Thanks for those logs, do not see a great deal wrong. Continue please:

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.



To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Recommend you use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…




If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....

 
Next,
 
Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on Scan
  • Once the scan is done, click on the Clean button. <<<--- Ensure this option is completed
  • You will get a prompt asking to close all programs. Click OK.
  • Click OK again to reboot your computer.
  • A text file will open after the restart. Please post the content of that logfile in your reply.
  • You can also find the logfile at C:\AdwCleaner[sn].txt. Where n in the scan reference number


 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log
 

Let me see those logs, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin...

 

 

Fixlist.txt

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Here is the MBAM log:

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 7/25/2015
Scan Time: 6:10 PM
Logfile: 
Administrator: Yes
 
Version: 2.1.8.1057
Malware Database: v2015.07.25.04
Rootkit Database: v2015.07.22.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Jake
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 361008
Time Elapsed: 7 min, 39 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
Attached below are the other logs.
 
A couple of things I'm concerned with:
 
I was playing a game earlier and suddenly my computer turned off and back on without warning. I read online that this is due to an error, most likely BSoD, so I'm not too worried.
 
Also, durring the restart for the fixlog I believe, my computer took a really long time to boot up. It sat at a black screen for about 40 seconds before CMD prompt opened and closed quickly. After that, my computer booted up.
 
Thank you again for your help.

AdwCleanerS0.txt

JRT.txt

mrt.log

Fixlog.txt

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Yeah it's all right now, nothing seems to be too out of the ordinary. Thank you so much, I tend to obsess over my PC. This takes a load off.

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Thanks for the update, if no remaining issues/concerns we can clean up...

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:



  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous restore points and create a fresh point relative to system status at present.
       
  • Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629
 

Being over cautious is not a bad habit, better to be safe than sorry... We will close out shortly...

 

Take care and surf safe,

 

Kevin...

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You`re very welcome, it was a pleasure to work with you...

 

Cheers,

 

Kevin.... ;)

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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