Jump to content

"Your system is not fully protected" with premium license


Recommended Posts

So I am have the issue where I cannot get rid of the "Your system is not fully protected" message.  Clicking "Fix Now" does nothing.

 

My License information says "Malwarebytes Anit-Malware Preimum"

State: Licensed

Duration: Lifetime

However on the Dashboard under "Real-Time Protection" it says "Available with Malwarebytes Anti-Malware Premium"

The program seems to indicate I both do and do not have a premium license so I have no idea what to do.  I've already done the clean and re-install process described here:

https://forums.malwarebytes.org/index.php?/topic/146017-mbam-clean-removal-process-2x/

 

How do I enable Real-Time Protection?

 

Here is what I see:

vDOeQUg.png

Link to post
Share on other sites

Hello calypso9 and :welcome:

Let's begin here please:

  • Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
  • If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
  • The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.
  • NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.
Please let us know the status of your issue in a reply to this thread.

Thank You.

Link to post
Share on other sites

Hello calypso9:

 

The logs indicate the computer is probably in need of clean-up, updates and remedial actions that are not permitted in this subforum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste (not attach) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any FRST categories as they are pre-configured by Farbar.

Thank you.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.