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Black Screen of Death

rdeniseq
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rdeniseq

rdeniseq

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Hello!

 

Sometimes I can get it to turn on in safe mode; sometimes it won't get past the initial black screen (windows doesn't even start to boot). Wifi won't work on the computer at all. I had to use a different computer to transfer FRST and the scan files back and forth. Please help!! Thank you :)

 

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:13-07-2015

Ran by Compter (administrator) on COMPTER-HP on 16-07-2015 19:56:01
Running from F:\
Loaded Profiles: Compter (Available Profiles: Compter)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Safe Mode (with Networking)
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\Framework\Common\avguix.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
 
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [synTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2281256 2010-10-05] (Synaptics Incorporated)
HKLM\...\Run: [sysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [487424 2010-09-14] (IDT, Inc.)
HKLM\...\Run: [smartMenu] => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [611896 2010-08-31] ()
HKLM\...\Run: [HPWirelessAssistant] => C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe [363064 2010-07-21] (Hewlett-Packard Company)
HKLM-x32\...\Run: [startCCC] => C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [98304 2010-09-30] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [Norton Online Backup] => C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [1155928 2010-06-01] (Symantec Corporation)
HKLM-x32\...\Run: [HP Quick Launch] => C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe [584760 2010-09-28] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [976832 2010-06-09] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] => C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [35760 2010-06-19] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [sunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [248552 2010-05-14] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [AvgUi] => C:\Program Files (x86)\AVG\Framework\Common\avguix.exe [1164304 2014-04-11] (AVG Technologies CZ, s.r.o.)
HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\...\Run: [LightScribe Control Panel] => C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe [2736128 2010-08-16] (Hewlett-Packard Company)
HKU\S-1-5-18\...\RunOnce: [sPReview] => C:\Windows\System32\SPReview\SPReview.exe [301568 2014-04-23] (Microsoft Corporation)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Snapfish PictureMover.lnk [2011-01-24]
ShortcutTarget: Snapfish PictureMover.lnk -> C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe (Hewlett-Packard Company)
ShellIconOverlayIdentifiers: [00Zecter] -> {D25B32FE-CB96-491A-98FF-AD59DA382D69} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)
ShellIconOverlayIdentifiers: [01Zecter] -> {EB24CA6D-F315-4A81-AC1A-C79CFD77F3F5} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)
ShellIconOverlayIdentifiers: [02Zecter] -> {B3C78E40-6B64-47C3-AE34-60B770881EB8} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)
ShellIconOverlayIdentifiers: [03Zecter] -> {622AFE52-33F6-4D9F-9966-E0BC52D7D69D} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)
ShellIconOverlayIdentifiers: [04Zecter] -> {855156F0-2A0F-11DE-8C30-0800200C9A66} => C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\ShellExt64.dll [2010-09-23] (Versionate Inc.)
 
==================== Internet (Whitelisted) ====================
 
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
 
HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1
HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
SearchScopes: HKLM -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
SearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKLM -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Notebooks
SearchScopes: HKLM -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
SearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKLM-x32 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Notebooks
SearchScopes: HKLM-x32 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF
SearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF
SearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {d944bb61-2e34-4dbf-a683-47e505c587dc} URL = http://rover.ebay.com/rover/1/711-111092-2357-0/4?satitle={searchTerms}&mfe=Notebooks
SearchScopes: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPNTDF&pc=HPNTDF&src=IE-SearchBox
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)
BHO: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll [2010-10-23] (Sun Microsystems, Inc.)
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2010-06-19] (Adobe Systems Incorporated)
BHO-x32: Symantec NCO BHO -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll No File
BHO-x32: Symantec Intrusion Prevention -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL No File
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)
BHO-x32: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll [2010-10-23] (Sun Microsystems, Inc.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll No File
Toolbar: HKU\S-1-5-21-2247030821-1999144132-4164466208-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
Tcpip\Parameters: [DhcpNameServer] 192.168.1.254
 
FireFox:
========
FF Plugin: @java.com/JavaPlugin -> C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll [2010-10-23] (Sun Microsystems, Inc.)
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll [2010-08-18] (Adobe Systems, Inc.)
FF Plugin-x32: @java.com/JavaPlugin -> C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll [2010-10-23] (Sun Microsystems, Inc.)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll [2010-04-01] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2010-09-23] (Microsoft Corporation)
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFF
FF Extension: Symantec Intrusion Prevention - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFF [2014-04-22]
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgn
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgn [2014-04-22]
 
==================== Services (Whitelisted) =================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
S2 avgsvc; C:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe [640016 2014-04-11] (AVG Technologies CZ, s.r.o.)
S2 LightScribeService; C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe [73728 2010-08-16] (Hewlett-Packard Company) [File not signed]
S2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2804568 2010-06-01] (Symantec Corporation)
R2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2009-07-13] (Microsoft Corporation)
S2 NIS; "C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe" /s "NIS" /m "C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\diMaster.dll" /prefetch:1
 
==================== Drivers (Whitelisted) ====================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
S1 BHDrvx64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20140409.001\BHDrvx64.sys [1525976 2014-04-09] (Symantec Corporation)
S1 IDSVia64; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20140421.001\IDSvia64.sys [525016 2014-04-21] (Symantec Corporation)
S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20140421.033\ENG64.SYS [126040 2014-04-22] (Symantec Corporation)
S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\VirusDefs\20140421.033\EX64.SYS [2099288 2014-04-22] (Symantec Corporation)
S3 SRTSP; C:\Windows\System32\Drivers\NISx64\1206000.01D\SRTSP64.SYS [744568 2011-03-30] (Symantec Corporation)
S1 SRTSPX; C:\Windows\system32\drivers\NISx64\1206000.01D\SRTSPX64.SYS [40568 2011-03-30] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\NISx64\1206000.01D\SYMDS64.SYS [450680 2011-01-27] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\NISx64\1206000.01D\SYMEFA64.SYS [912504 2011-03-14] (Symantec Corporation)
S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [174200 2014-04-22] (Symantec Corporation)
S1 SymIRON; C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS [171128 2011-01-27] (Symantec Corporation)
S1 SymNetS; C:\Windows\System32\Drivers\NISx64\1206000.01D\SYMNETS.SYS [382584 2011-03-21] (Symantec Corporation)
S1 eeCtrl; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [X]
S3 EraserUtilRebootDrv; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [X]
 
==================== NetSvcs (Whitelisted) ===================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
 
==================== One Month Created files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2015-07-16 19:55 - 2015-07-16 19:56 - 00000000 ____D C:\FRST
2015-07-16 19:40 - 2015-07-16 19:45 - 00002574 _____ C:\Windows\WindowsUpdate.log
2015-07-16 19:10 - 2015-07-16 19:10 - 00000000 _____ C:\Windows\setupact.log
2015-07-16 19:05 - 2015-07-16 19:05 - 00000000 ____D C:\Users\Compter\AppData\Roaming\Mozilla
2015-07-16 19:04 - 2015-07-16 19:04 - 00000000 __SHD C:\Users\Compter\AppData\Local\EmieUserList
2015-07-16 19:04 - 2015-07-16 19:04 - 00000000 __SHD C:\Users\Compter\AppData\Local\EmieSiteList
 
==================== One Month Modified files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2015-07-16 19:27 - 2009-07-14 01:13 - 00781298 _____ C:\Windows\system32\PerfStringBackup.INI
2015-07-16 19:22 - 2011-01-24 05:32 - 00068486 _____ C:\Windows\PFRO.log
2015-07-16 19:11 - 2014-04-21 22:11 - 00000000 ____D C:\ProgramData\AVG2014
2015-07-16 19:11 - 2014-04-21 22:04 - 00000000 ____D C:\ProgramData\MFAData
2015-07-16 19:11 - 2014-04-21 22:02 - 00000000 ____D C:\Program Files (x86)\AVG
2015-07-16 19:03 - 2014-04-21 22:04 - 00000000 ____D C:\Users\Compter\AppData\Local\Avg2014
 
==================== Files in the root of some directories =======
 
2011-01-24 05:46 - 2011-01-24 05:46 - 0000032 _____ () C:\ProgramData\{051B9612-4D82-42AC-8C63-CD2DCEDC1CB3}.log
2010-10-23 13:21 - 2010-10-23 13:21 - 0000109 _____ () C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log
2011-01-24 05:46 - 2011-01-24 05:46 - 0000032 _____ () C:\ProgramData\{23F3DA62-2D9E-4A69-B8D5-BE8E9E148092}.log
2010-10-23 13:15 - 2010-10-23 13:16 - 0000105 _____ () C:\ProgramData\{40BF1E83-20EB-11D8-97C5-0009C5020658}.log
2011-01-24 05:45 - 2011-01-24 05:45 - 0000032 _____ () C:\ProgramData\{4FC670EB-5F02-4B07-90DB-022B86BFEFD0}.log
2011-01-24 05:46 - 2011-01-24 05:46 - 0000032 _____ () C:\ProgramData\{9867824A-C86D-4A83-8F3C-E7A86BE0AFD3}.log
2010-10-23 13:14 - 2010-10-23 13:15 - 0000107 _____ () C:\ProgramData\{C59C179C-668D-49A9-B6EA-0121CCFC1243}.log
2010-10-23 13:16 - 2010-10-23 13:21 - 0000110 _____ () C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log
2010-10-23 13:21 - 2011-01-24 05:47 - 0000105 _____ () C:\ProgramData\{d36dd326-7280-11d8-97c8-000129760cbe}.log
 
Some files in TEMP:
====================
C:\Users\Compter\AppData\Local\Temp\MSNDF96.exe
 
 
==================== Bamital & volsnap Check =================
 
(There is no automatic fix for files that do not pass verification.)
 
C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed
 
 
LastRegBack: 2009-09-06 20:58
 
==================== End of log ============================
 
 
Additional scan result of Farbar Recovery Scan Tool (x64) Version:13-07-2015
Ran by Compter at 2015-07-16 19:56:47
Running from F:\
Boot Mode: Safe Mode (with Networking)
==========================================================
 
 
==================== Accounts: =============================
 
Administrator (S-1-5-21-2247030821-1999144132-4164466208-500 - Administrator - Disabled)
Compter (S-1-5-21-2247030821-1999144132-4164466208-1000 - Administrator - Enabled) => C:\Users\Compter
Guest (S-1-5-21-2247030821-1999144132-4164466208-501 - Limited - Disabled)
 
==================== Security Center ========================
 
(If an entry is included in the fixlist, it will be removed.)
 
AV: AVG Internet Security 2014 (Enabled - Up to date) {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
AV: Norton Internet Security (Disabled - Out of date) {63DF5164-9100-186D-2187-8DC619EFD8BF}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: AVG Internet Security 2014 (Enabled - Up to date) {B5F5C120-2089-702E-0001-553BB0D5A664}
AS: Norton Internet Security (Disabled - Out of date) {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security (Disabled) {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
FW: AVG Internet Security 2014 (Disabled) {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
 
==================== Installed Programs ======================
 
(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
 
ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.0.2.12610 - Adobe Systems Inc.)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.1.82.76 - Adobe Systems Incorporated)
Adobe Reader 9.3.3 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.3.3 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{3B834B54-EC4B-48E2-BFC6-03FF5DA06F62}) (Version: 11.5.8.612 - Adobe Systems, Inc)
Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) Hidden
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.0 - Atheros)
ATI Catalyst Install Manager (HKLM\...\{28FA742C-DC52-9804-7116-E198E0AEFAE4}) (Version: 3.0.790.0 - ATI Technologies, Inc.)
AVG (HKLM\...\AvgZen) (Version: 1.0.229 - AVG Technologies)
AVG Zen (Version: 1.0.229 - AVG Technologies) Hidden
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
ccc-core-static (x32 Version: 2010.0929.2212.37971 - ATI) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3320 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.2.4412 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) Hidden
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Fences Pro (HKLM-x32\...\Fences Pro) (Version: 1.0.1.312.19219 - Stardock Corporation)
Fences Pro (Version: 1.0.1.312 - Stardock Corporation) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
FMW 1 (Version: 1.0.178 - AVG) Hidden
Heroes of Hellas 2 - Olympia (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM\...\{C84FFB07-C687-45CF-91C8-868DB8D8C8CD}) (Version: 4.0.10.1 - Hewlett-Packard Company)
HP CloudDrive (HKLM-x32\...\ZumoDrive) (Version:  - Zecter Inc.)
HP Documentation (HKLM-x32\...\{0408422C-BE82-446A-8A8D-1431F4D35245}) (Version: 1.3.0.0 - Hewlett-Packard)
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.2.4521 - Hewlett-Packard)
HP MediaSmart Movies and TV (HKLM\...\{09BDCC02-80F2-4EFB-8F1B-A807D2C38E31}) (Version: 1.0.1.2 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.2.4604 - Hewlett-Packard)
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.2.4513 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{BE6725F2-6D15-477C-86C6-4522B8569D62}) (Version: 3.1.2.2 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.2.4522 - Hewlett-Packard)
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.2.3303 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{2EA3D6B2-157E-4112-A3AB-BF17E16661C3}) (Version: 1.0.4.0 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0.2 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.4042 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{AF306BD8-F9D1-4627-89B9-246E59074A05}) (Version: 1.1.2 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{EF682D1C-591D-48B5-9803-628DA622C281}) (Version: 2.2.7 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{6B114F59-6732-4EA5-A33E-ACC6DEC49B61}) (Version: 4.0.70.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{B1A4A13D-4665-4ED3-9DFE-F845725FBBD8}) (Version: 5.1.8.12 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{13DCC2C7-454D-42F0-A892-E0E9A5DE4E67}) (Version: 4.0.10.0 - Hewlett-Packard Company)
HPAsset component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6292.0 - IDT)
Java 6 Update 21 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416021FF}) (Version: 6.0.210 - Oracle)
Java 6 Update 21 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216021FF}) (Version: 6.0.210 - Oracle)
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3220 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.3220 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{705B639E-FAAF-40D7-AD58-C445321C7C3F}) (Version: 1.18.18.1 - LightScribe)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.2.4412 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - The London Caper (x32 Version: 2.2.0.95 - WildTangent) Hidden
Norton Internet Security (HKLM-x32\...\NIS) (Version: 18.6.0.29 - Symantec Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.7717 - CyberLink Corp.) Hidden
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.33 - Hewlett-Packard Company)
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4419 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4419 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3320 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3320 - CyberLink Corp.) Hidden
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.23.623.2010 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.3223 - CyberLink Corp.) Hidden
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.101 - RoxioNow)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.6.64 - Synaptics Incorporated)
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.055 - The New York Times Company)
Times Reader (x32 Version: 2.055 - The New York Times Company) Hidden
Virtual Families (x32 Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
 
==================== Custom CLSID (Whitelisted): ==========================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
 
==================== Restore Points =========================
 
23-04-2014 17:45:03 Windows 7 Service Pack 1
07-05-2014 09:29:39 Windows Update
07-05-2014 10:51:36 Windows Update
 
==================== Hosts content: ===============================
 
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
 
2009-07-13 22:34 - 2009-06-10 17:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts
 
==================== Scheduled Tasks (Whitelisted) =============
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
Task: {097A2C6B-A0D1-40D9-BC33-5E66FC94A831} - System32\Tasks\MirageAgent => C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe [2010-09-03] (CyberLink)
Task: {1391C5B5-601C-410C-BCBB-758F263883B9} - System32\Tasks\HPCeeScheduleForWIN-CVEVMPHVEER$ => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-14] (Hewlett-Packard)
Task: {219E837D-EFBB-49FD-B6CD-0A0B391D5A62} - System32\Tasks\Registration => C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe [2010-09-27] ()
Task: {2FDE9174-E311-441E-9489-EEF75B5DF44A} - System32\Tasks\DST => C:\Program Files (x86)\Hewlett-Packard\Setup Manager\toaster.exe [2010-09-21] (Microsoft)
Task: {390D64A2-8BEC-48BC-8F8B-D8354470A40B} - System32\Tasks\Symantec\Norton Error Analyzer 18.6.0.29 => C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\SymErr.exe
Task: {5B7A76B4-AF2D-4BE9-B11A-776484A8E1A9} - System32\Tasks\Symantec\Norton Error Processor 18.6.0.29 => C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\SymErr.exe
Task: {623667A0-D737-4CE2-8569-B4696BF456FB} - System32\Tasks\Hewlett-Packard\HP Support Assistant\First Boot => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF_Utils.exe [2010-09-17] (Hewlett-Packard Company)
Task: {83EAF8A6-32E0-4F8C-B31A-2C3811FFD846} - System32\Tasks\NetworkWizardVCW => C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe [2010-09-27] ()
Task: {BCFF27D9-202B-4A48-9307-D042B1BF64DB} - System32\Tasks\HPCeeScheduleForCompter => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-14] (Hewlett-Packard)
 
(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)
 
Task: C:\Windows\Tasks\HPCeeScheduleForCompter.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe
Task: C:\Windows\Tasks\HPCeeScheduleForWIN-CVEVMPHVEER$.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe
 
==================== Loaded Modules (Whitelisted) ==============
 
2014-04-21 22:02 - 2014-04-21 22:02 - 31842816 _____ () C:\Program Files (x86)\AVG\Framework\Common\libcef.dll
 
==================== Safe Mode (Whitelisted) ===================
 
(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
 
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Option => "OptionValue"="2"
 
==================== EXE Association (Whitelisted) ===============
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed.)
 
 
==================== Internet Explorer trusted/restricted ===============
 
(If an entry is included in the fixlist, it will be removed from the registry.)
 
 
==================== Other Areas ============================
 
(Currently there is no automatic fix for this section.)
 
HKU\S-1-5-21-2247030821-1999144132-4164466208-1000\Control Panel\Desktop\\Wallpaper -> C:\Users\Compter\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg
DNS Servers: Media is not connected to internet.
 
==================== MSCONFIG/TASK MANAGER disabled items ==
 
(Currently there is no automatic fix for this section.)
 
 
==================== FirewallRules (Whitelisted) ===============
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
FirewallRules: [{4B212489-25FE-4783-92B0-855B69FAE55C}] => (Allow) C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
FirewallRules: [{EFF19EC7-3CF5-413D-94EA-AD935A33777D}] => (Allow) LPort=2869
FirewallRules: [{48160FA4-16D0-489A-B7DE-0E3835D32658}] => (Allow) LPort=1900
FirewallRules: [{A7281B5F-86E5-46B4-A8AE-8505ABDF5FF1}] => (Allow) C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
FirewallRules: [{5080DED9-0710-4CA8-A066-3907C4952617}] => (Allow) C:\Program Files (x86)\CyberLink\PowerDirector\PDR8.EXE
FirewallRules: [{3AADBAE6-488F-4197-A6E3-83D77C33F8B5}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\zumodrive.exe
FirewallRules: [{03777595-AE9D-42AB-A0A6-6F692E769DCF}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\HP CloudDrive\zumodrive.exe
FirewallRules: [{515617FE-9925-4AD6-BBDD-68F11A617AD9}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPTouchSmartMusic.exe
FirewallRules: [{F7E3C180-14B4-40D9-931F-42EEEB3AFDCF}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPTouchSmartPhoto.exe
FirewallRules: [{B1B03763-07BA-4152-ACE3-C2692CA33807}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPTouchSmartVideo.exe
FirewallRules: [{DA0BF876-F5CF-4144-A03C-AC258FB4C516}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\TSMAgent.exe
FirewallRules: [{EF83C188-7334-42EE-8688-953996EE924C}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\Kernel\CLML\CLMLSvc.exe
FirewallRules: [{B17680F7-D160-49FD-BE1F-478123514455}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\Media\DVD\HPDVDSmart.exe
FirewallRules: [{BD6FFD30-1261-464F-8486-558F1B7E335A}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\Video\HPMediaSmartVideo.exe
FirewallRules: [{CEC38160-8B1C-44FE-A595-FDC549161853}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\Photo\HPMediaSmartPhoto.exe
FirewallRules: [{8D2EEFB9-13C5-4FA1-87C9-8626D1AEB836}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Music\HPTouchSmartMusic.exe
FirewallRules: [{46F6F3F6-6F39-4735-BC41-692615BD2BAF}] => (Allow) C:\Program Files (x86)\Roxio\RoxioNow Player\RNowShell.exe
FirewallRules: [{734C6E59-6D9B-4F96-9002-20EBCCFD05F1}] => (Allow) C:\Program Files (x86)\Roxio\RoxioNow Player\RNowShell.exe
FirewallRules: [{85D0FB58-5336-4D08-B7A7-31E728873D48}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\RoxioNow\RNow.exe
FirewallRules: [{22E10D33-F96F-450B-AAB1-5269BE017FD6}] => (Allow) C:\Program Files (x86)\Hewlett-Packard\MediaSmart\RoxioNow\RNow.exe
FirewallRules: [{7F8294E9-0255-4114-AA66-9D967A744A20}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
FirewallRules: [{9A554420-7E27-4190-B916-4DF7FEF6E622}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
FirewallRules: [{BE0A5170-0293-41CF-B64A-7081E31B2127}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgdiagex.exe
FirewallRules: [{496C659F-795E-4D28-8392-9CA02A0DF3A2}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgdiagex.exe
FirewallRules: [{1115F6E7-72D7-4561-9984-FDF31B77D93B}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgmfapx.exe
FirewallRules: [{ED49A240-5759-4AC6-A108-43AEDC474A53}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgmfapx.exe
FirewallRules: [{6347AA97-5F7C-4C3A-B6AC-19EA8570BFEF}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
FirewallRules: [{9D7E2A0E-DDE7-4AD8-A7BC-3B1D066636EE}] => (Allow) C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
 
==================== Faulty Device Manager Devices =============
 
Name: Consumer IR Devices
Description: Consumer IR Devices
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: circlass
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
==================== Event log errors: =========================
 
Application errors:
==================
Error: (07/16/2015 07:10:54 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 512) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.
 
 
Details:
Could not query the status of the EventSystem service.
 
System Error:
A system shutdown is in progress.
.
 
Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed Blio; Error = 0x8007043c).
 
Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed Blio; Error = 0x8007043c).
 
Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c).
 
Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c).
 
Error: (07/16/2015 07:02:50 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c).
 
Error: (07/16/2015 07:02:43 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed AVG 2014; Error = 0x8007043c).
 
Error: (05/07/2014 11:22:35 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06
 
Error: (05/07/2014 11:22:34 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003
 
Error: (05/07/2014 10:39:21 AM) (Source: .NET Runtime Optimization Service) (EventID: 1107) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Configuration, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.
.
 
 
System errors:
=============
Error: (07/16/2015 07:56:56 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:51 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:50 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:46 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:41 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:36 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (07/16/2015 07:56:30 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
 
Microsoft Office:
=========================
Error: (07/16/2015 07:10:54 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 512) (User: )
Description: 
Details:
Could not query the status of the EventSystem service.
 
System Error:
A system shutdown is in progress.
 
Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: C:\Windows\system32\msiexec.exe /VRemoved Blio0x8007043c
 
Error: (07/16/2015 07:06:00 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: C:\Windows\system32\msiexec.exe /VRemoved Blio0x8007043c
 
Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c
 
Error: (07/16/2015 07:03:22 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c
 
Error: (07/16/2015 07:02:50 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c
 
Error: (07/16/2015 07:02:43 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: C:\Windows\system32\msiexec.exe /VRemoved AVG 20140x8007043c
 
Error: (05/07/2014 11:22:35 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80131f06 
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
 
Error: (05/07/2014 11:22:34 AM) (Source: .NET Runtime Optimization Service) (EventID: 1101) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003 
System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
 
Error: (05/07/2014 10:39:21 AM) (Source: .NET Runtime Optimization Service) (EventID: 1107) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to execute command from the offline queue: uninstall "System.Configuration, Version=2.0.0.0, Culture=Neutral, PublicKeyToken=b03f5f7f11d50a3a, processorArchitecture=msil" /NoDependencies .  The error returned was Error: The specified assembly is not installed.
.
 
 
==================== Memory info =========================== 
 
Processor: AMD Phenom II N660 Dual-Core Processor
Percentage of memory in use: 17%
Total physical RAM: 3834.9 MB
Available physical RAM: 3152.1 MB
Total Virtual: 7667.98 MB
Available Virtual: 7031.01 MB
 
==================== Drives ================================
 
Drive c: () (Fixed) (Total:442.6 GB) (Free:396.33 GB) NTFS ==>[system with boot components (obtained from reading drive)]
Drive d: (RECOVERY) (Fixed) (Total:22.87 GB) (Free:3.34 GB) NTFS ==>[system with boot components (obtained from reading drive)]
Drive f: () (Removable) (Total:0.96 GB) (Free:0.87 GB) FAT
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: 48649473)
Partition 1: (Active) - (Size=199 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=442.6 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=22.9 GB) - (Type=07 NTFS)
Partition 4: (Not Active) - (Size=103 MB) - (Type=0C)
 
========================================================
Disk: 1 (Size: 980 MB) (Disk ID: E2566141)
Partition 1: (Not Active) - (Size=979 MB) - (Type=06)
 
==================== End of log ============================
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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

warning.gif Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

  • AVG Internet Security 2014
  • Norton Internet Security
Uninstallation procedure:
  • Press the WindowsKey.png + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search for each uninstalled entry, right-click it and select Uninstall.
This should be done until any other steps will be taken.
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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)

Recommended reading:

icon_exclaim.gifMUST READ - security tips:

icon_exclaim.gifMUST READ - general maintenance:

The Importance of Software Updating:

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

Recommended additional software:

icon_arrow.gifCCleaner - to clean unneeded temporary files.

icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

icon_arrow.gifMcShield - to prevent infections spread by removable media.

icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.

icon_arrow.gifAdblock - to surf the web without annoying ads!

Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report. You do not need to attach it.
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.

If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation:

btn_donateCC_LG.gif

Thank you!

Stay safe,

TwinHeadedEagle :)

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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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