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Let's check for malware leftovers:






Please download Malwarebytes Anti-Malware Final to your desktop.

  • Double-click mbam-setup- and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Settings tab > Detection and Protection subtab, Detection Options, tick the box 'Scan for rootkits'.
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may see this message box.
    • 'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.







1.Please download HitmanPro.

  • For 32-bit Operating System - dEMD6.gif.
  • This is the mirror - dEMD6.gif
  • For 64-bit Operating System - dEMD6.gif
  • This is the mirror - dEMD6.gif

2.Launch the program by double clicking on the 5vo5F.jpg icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).

Note: If the program won't run please then open the program while holding down the left CTRL key until the program is loaded.

3.Click on the next button. You must agree with the terms of EULA. (if asked)

4.Check the box beside "No, I only want to perform a one-time scan to check this computer".

5.Click on the next button.

6.The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.

7.When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!


8.Click on the next button.

9.Click on the "Save Log" button.

10.Save that file to your desktop and post the content of that file in your next reply.
Note: if there isn't a dropdown menu when the scan is done then please don't delete anything and close HitmanPro

Navigate to C:\ProgramData\HitmanPro\Logs open the report and copy and paste it to your next reply.


Note: Programdata is hidden by default. Please make sure that you can view all hidden files. Instructions on how to do this can be found here:
How to see hidden files in Windows








  • Download EmsisoftEmergencyKit, run the exe and extract the content in a folder of your choice like (C:\EEK) by clicking the Extract button.
  • Double-click the desktop-shortcut called Start Emsisoft Emergency Kit to start the tool.
  • Click on the "Yes" button when asked to obtain the latest malware definitions.
  • Once the update is complete click "Scan".
  • Click on the "Yes" button when asked to enable the scan for Potentially Unwanted Applications.
  • Next click on the Full Scan. When the scan complete, click on the View Report button (don't delete or quarantine anything).
  • Please copy and paste the content of the report in your next reply.






Run a new scan with FRST (make sure that Addition.txt is checked before you press the SCAN button) and then post both logs in your next reply for my review.






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Please download the following file => fixlist.txt and save it to the Desktop.
NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

This script was written specifically for this user, for use on that particular machine.






Before I let you go I'd like to scan your machine with ESET OnlineScan.

  • Please download and the run exe from the link below:
    ESET OnlineScan
  • Check esetAcceptTerms.png
  • Click the esetStart.png button.
  • Accept any security warnings from your browser.
  • Check the option beside: Enable detection of potentially unwanted applications
  • Now click on Advanced Settings and make sure that the option Remove found threats is NOT checked, and select the following:
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
    • Click on the Change button and select only Operating memory and drive C:\



  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push esetListThreats.png
  • Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the esetBack.png button.
  • Push esetFinish.png






Also let's check for outdated and vulnerable software on your pc



Download Security Check by screen317 from here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


and then if there aren't any issues left I'll give you my final recommendations. smile.png

Let me know for any remaining issues.





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Your system is malware free and no more scans are required.



Thank you for following my instructions perfectly! bounce.gif



Now that we are at the end of our journey I have some final words for you. smile.png
All Clean !
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean.








Here are a few updating tasks for you:



Your Adobe Reader is out of date.
Older versions may have vulnerabilities that malware can use to infect your system.
Please download Adobe Acrobat Reader DC 2015.008.20082 to your PC's desktop.

Note that the McAfee Security Scan is prechecked. You may wish to uncheck it before downloading.

  • Uninstall Adobe Reader XI via Start => Control Panel > Uninstall a program
  • Install the new downloaded updated software.


Go ahead and uninstall Java 7 Update 80 If it's still listed in Control Panel.



Next please run JavaRa.


  • Please download JavaRa 2.6.1 and unzip it to your desktop.
  • Double-click on JavaRa.exe to start the program.
  • Choose Remove JRE and since you already uninstalled JAVA skip step 1 and click on the next button.
  • Now click on Perform Removal Routine to remove the older versions of Java installed on your computer.
  • When that's successfully done, please click OK to close the message.
  • Click on Next and skip the downloading process. Click Next and now click on Close this wizard and click Finish.
  • From the main menu please choose Additional tasks
  • Place a checkmark beside Remove startup entry, Remove Outdated JRE Firefox Extentions and Clean JRE Temp Files and click Run. The browsers should be closed before running this task.
  • When that's succesfully done you will see a message at the top saying: "Selected tasks completed successfully".
  • A log file should be created in the same directory as JavaRa.
  • Please attach the log to your next reply.
  • Close JavaRa by clicking the red cross button.


You can choose between 2 variants:


1. If you have applications that require Java to be installed on the computer then uninstall the old version of Java and then run JavaRa to remove all remnants and then go ahead and download & install the latest version of Java (Java SE 8 update 51).


2. If you want to be on the safe side then go ahead and uninstall the old version of Java, then run JavaRa to remove all remnants and then remove all applications that require Java (time to learn to live without Java and find alternatives to the applications that require Java)... Check this article.



  • The securitycheck log shows that the rest of your critical programs are up to date but It is possible for other programs on your computer to have security vulnerability that can allow malware to infect you.
  • Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
  • You can check these by visiting Secunia Software Inspector or you can use the following application for this purpose PatchMyPC


Visit Microsoft's Windows Update Site Frequently


  • It is important that you visit Windows Update regularly.
  • This will ensure your computer has always the latest security updates available installed on your computer.
  • If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.





Here are a few additional steps on how to remove all of the tools we used:



  • Please download Delfix.exe by Xplode and save it to your desktop.
  • Please start it and check the box next to "Remove disinfection tools" and uncheck the rest and click on the run button.
  • The tool will delete itself once it finishes.


Note: If any tool, file, log file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.






Keep your antivirus software turned on and up-to-date



  • New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
  • Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
  • Note: You should scan your computer with an antimalware program like Malwarebytes' Anti-Malware on a regular basis just as you would an antivirus software.
  • Be sure to check for and download any definition updates prior to performing a scan.
  • Also keep in mind that MBAM is not a replacement for antivirus software, it is meant to complement the protection provided by a full antivirus product and is designed to detect the threats that are missed by most antivirus software.



Make sure your applications have all of their updates



  • The securitycheck log shows that your critical programs are up to date but It is possible for other programs on your computer to have security vulnerability that can allow malware to infect you.
  • Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
  • You can check these by visiting Secunia Software Inspector or you can use the following application for this purpose PatchMyPC


Visit Microsoft's Windows Update Site Frequently


  • It is important that you visit Windows Update regularly.
  • This will ensure your computer has always the latest security updates available installed on your computer.
  • If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.




Be prepared for CryptoLocker and similar threats:


Check the article below for more information:

The ascension of Crypto-Ransomware and what you need to know to protect yourself


Since the prevention is better than cure you can use CryptoPrevent (described in the link above) to secure the PC against these lockers. Keep in mind that if you choose high protection level in CryptoPrevent then you can encounter some problems with the installed applications. You may need to lower the protection level if you encounter such problems or to add the entries to the whitelist:




I would not recommend you to use the latest option which is still in BETA. Many programs will not work when the Maximum Protection + Program Filtering (BETA) setting is activated...


Also you may need to disable the protection sometimes before you can install new software or apply updates and when you are done then you need to re-apply the protection.

The same apply if you use programs like Macrium Reflect Free and you want to add it to the Boot Menu...since CryptoPrevent disable the execution of bcdedit.exe the process will fail. You need to disable the protection to do that. It can be very annoying, but still better than losing all of the documents because of Cryptolocker and his variants.



Also a new tool was created to help prevention of ransomware called CryptoMonitor. You can take a look at it if you want. :)



Install HIPS based software if needed (or use Limited Account)



I usually recommend to users to install HIPS based software (like Comodo Firewall, Emsisoft Anti-Malware or PrivateFirewall) to prevent an unknown malware from gaining access but this type software is only effective in the right hands since it require from the users to take the right decisions.

It takes some time and knowledge to configure it for individual purposes but once done, you should not have a problems with it.
There are so many reviews on YouTube and blogs about all these programs.
More information about HIPS can be found here: What is Host Intrusion Prevention System (HIPS) and how does it work?



Comodo Firewall/Internet Security can protect your data if you add all desired folders or disks to Protected Files and Folders but if you decide to use it then keep in mind to install Comodo Firewall instead of Comodo Internet Security to avoid having 2 antivirus running simultaneously.



Panda have an option (similar to this offered by Comodo) called Data Shield which can help you to protect your data against ransomware but unfortunately the free version of Panda don't have this feature anymore. Check the link below for more information. You should uninstall Microsoft Security Essentials if you want to install Panda.

What is the Data Shield protection of Panda 2015?



Emsisoft Anti-Malware can deal with them using its behavior blocker and its dual-scanning engine (Bitdefender and Emsisoft).



If these kind of programs are difficult for you to use then you can use a standard user account with UAC enabled. If you need administrative privileges to perform some tasks, then you can use Run As or log on as the administrator account for that specific task.



However using such programs on business computers can be very difficult since the users will receive a lot of pop-ups with questions and probably will be impossible for them to work in a efficient way...



You may want to check Malwarebytes Anti-Exploit and add install it to be safe when surfing the net. It work with the most popular browsers and it is very effective. See the article here.



There are other programs worth checking like Sandboxie, HitmanPro.Alert, SecureAplus (offer ClamWin - be sure to uncheck it during install if you have another AV installed), VoodooShield (similar to SecureAplus but does not offer ClamWin antivirus), Emet, Toolwiz Time Freeze, KeyScrambler Personal etc, but they may be too complicated for the average user. However, you can take a look at them if have the time to learn how to use them.



Keep in mind to choose carefully in order to avoid conflicts or instability caused by incompatible security programs.
Also having more than one "real-time" program can be a drain on your PC's efficiency so please refrain doing so.




Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will.  Below are a list of simple precautions to take to keep your computer clean and running securely:

  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that.  Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • .zip, .exe, .com, .bat, .pif, .scr, .cmd, .cab or .vbs do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is.  The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article:
    Foistware, And how to avoid it. There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams.  For a list of these types of programs we recommend you visit this link: About Malwares, Rogues, Scarewares, SmitfraudFix
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message  or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you.  We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window.  If there is a menu that comes up saying Add to Favorites... you know it's a fake.
  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections. Avoid using cracks and unknown programs from sources you don't trust. There are MANY alternative open-source applications. Malware writers just love cracks and keygens, and will often attach malicious code into them. By using cracks and/or keygens, you are asking for problems. So my advice is - stay away from them!
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use Bitdefender TrafficLight or Avira Browser Safety to look up info on the site. Note: skip this advice if your antivirus have a Web Guard.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
  • You may want to install unchecky to prevent adware bundled into many free programs to install. Please keep in mind that this program is a beta version of a product and not completely tested to ensure its stability or reliability.



Tweak your browsers




To prevent further infections be sure to install the following add-ons AdBlock Plus


Adblock Plus hides all those annoying (and potentially dangerous) advertisements on websites that try and tempt you to buy or download something. AdBlock not only speeds up your browsing and makes it easier on your eyes, but also makes it safer.


Adblock Plus can be found here.
Do not add to many filters subscriptions because it will slow down your browser startup time. Also keep in mind to uncheck the box beside "Allow some non-intrusive advertising" as well.



You can take a look at NoScript as well but NoScript is only for advanced users as it blocks all the interactive parts of a webpage, such as login options. Obviously you wouldn’t want to block your ability to log on to your internet banking or your webmail, but thankfully you can tell NoScript to allow certain websites and block others. This is very useful to ensure that the website you’re visiting is not trying to tempt you to interact with another, more dangerous website.


You can download it from here
You can find the optimal settings here
A tutorial on how to use it can be found here



Ad-Muncher is now free so you can give it a try as well.




Google Chrome

If you like Google Chrome there are many similar extensions for this browser as well. Since I am not a Google Chrome user I can't tell you which of them are good and how they work. You should find out by yourself.

However Google Chrome can block a lot of unknown malware because of his sandbox.Beware of the fact that Google Chrome doesn't provide master password protection for your saved in the browser passwords. Check this out: Google Chrome security flaw offers unrestricted password access

For Internet Explorer read the article below:

Security and privacy features in Internet Explorer



Also you can change your DNS settings with these and to use Comodo Secure DNS for free (to prevent phishing attacks). Sometime the DNS servers may be overloaded by the traffic coming from other networks and then you can lose your internet connection. In that case you can switch back to your ISP DNS again.



Make the extensions for known file types visible:
Be wary of files with a double extension such as image.jpg.exe. As a default setting, Windows often hides common file extensions, meaning that a program like image.jpg.exe will appear to you as simply image.jpg. Double extensions exploit this by hiding the second, dangerous extension and reassuring you with the first one.Check this out - Show or hide file name extensions.

Disable Autorun and Windows Scripting Host:
It's a good idea to disable the Autorun functionality to prevent spreading of the infections from USB flash drives.

Check the article here for more information.


If you don't use any script files then you can go ahead and disable Windows Scripting Host using the tool provided by Symantec - NoScript.exe. Simple download and run it and click on the Disable button and reboot the computer. If you need to run any js. or vbs scripts at a later stage you should run NoScript again and select Enable, then reboot the computer.


Create an image of your system (you can use the built-in Windows software as well if you prefer)


  • Now when your pc is malware free it is a good idea to do a backup of all important files just in case something happens it.
  • Macrium Reflect is very good choice that enables you to create an image of your system drive which can be restored in case of problems.
  • The download link is here.
  • The tutorial on how to create an system image can be found here.
  • The tutorial on how to restore an system image can be found here.
  • Be sure to read the tutorial first.



Follow this list and your potential for being infected again will reduce dramatically.


Safe Surfing ! smile.png





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  • Root Admin

Glad we could help. :)

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