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Everything hangs, including Farbar

britz9
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1PW

1PW

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Hello britz9 and :welcome:

 

Your brief description strongly indicates the computer is probably infected and malware removal actions are not permitted in this sub-forum.
 
I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.
 
If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.
 
I know the following is a problem now, but if you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste (not attach) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.
 
Thank you.
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britz9

britz9

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I'm confused--you state "malware removal actions are not permitted in this sub-forum," but the link you provided tells me to post my thread in this forum.

 

Regardless, here is the copy and pasted version (not attached):

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:13-07-2015
Ran by Brendan (administrator) on BRENDAN-PC on 13-07-2015 22:59:15
Running from C:\Users\Brendan\Desktop
Loaded Profiles: Brendan (Available Profiles: Brendan)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Avast Software s.r.o.) C:\Program Files\AVAST Software\Avast\AvastSvc.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\dsiwmis.exe
(Acer Incorporated) C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\LMworker.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\LMutilps32.exe
(SEIKO EPSON CORPORATION) C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S60RPB.EXE
(Acer Incorporated) C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe
(Acer Incorporated) C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Acer Incorporated) C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
(Spotify Ltd) C:\Users\Brendan\AppData\Roaming\Spotify\SpotifyWebHelper.exe
(Avast Software s.r.o.) C:\Program Files\AVAST Software\Avast\AvastUI.exe
(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
(NTI Corporation) C:\Program Files (x86)\NTI\Gateway MyBackup\IScheduleSvc.exe
() C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
(Avast Software) C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe
(Intel Corporation) C:\Windows\System32\igfxext.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\ng\ngservice.exe
(Acer Incorporated) C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
(Realsil Microelectronics Inc.) C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Nero AG) C:\Program Files (x86)\Nero\Update\NASvc.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Farbar) C:\Users\Brendan\Desktop\FRST64 (1).exe
 
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [Power Management] => C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe [1829768 2012-02-07] (Acer Incorporated)
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [5512912 2015-03-31] (Avast Software s.r.o.)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-1117427471-4046928440-1846756498-1000\...\Run: [spotify Web Helper] => C:\Users\Brendan\AppData\Roaming\Spotify\SpotifyWebHelper.exe [1964088 2015-03-28] (Spotify Ltd)
HKU\S-1-5-21-1117427471-4046928440-1846756498-1000\...\Run: [spotify] => C:\Users\Brendan\AppData\Roaming\Spotify\Spotify.exe [6701624 2015-03-28] (Spotify Ltd)
HKU\S-1-5-21-1117427471-4046928440-1846756498-1000\...\MountPoints2: E - E:\HTC_Sync_Manager_PC.exe
HKU\S-1-5-21-1117427471-4046928440-1846756498-1000\...\MountPoints2: {0a66b264-1d2a-11e5-926c-54bef745f095} - E:\HTC_Sync_Manager_PC.exe
HKU\S-1-5-21-1117427471-4046928440-1846756498-1000\...\MountPoints2: {6f9b9060-10fa-11e5-a6ce-54bef745f095} - E:\HTC_Sync_Manager_PC.exe
HKU\S-1-5-21-1117427471-4046928440-1846756498-1000\Control Panel\Desktop\\SCRNSAVE.EXE -> C:\Windows\System32\Gateway.scr [450048 2011-09-12] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShA64.dll [2015-03-31] (Avast Software s.r.o.)
 
==================== Internet (Whitelisted) ====================
 
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
 
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = about:blank
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = 
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = 
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL = 
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll [2015-03-31] (Avast Software s.r.o.)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2011-03-29] (Microsoft Corp.)
BHO: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} ->  No File
BHO-x32: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2015-03-31] (Avast Software s.r.o.)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2011-03-28] (Microsoft Corp.)
BHO-x32: Bing Bar Helper -> {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -> C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll [2011-06-07] (Microsoft Corporation.)
BHO-x32: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} ->  No File
Toolbar: HKLM-x32 - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll [2011-06-07] (Microsoft Corporation.)
Hosts: There are more than one entry in Hosts. See Hosts section of Addition.txt
Tcpip\Parameters: [DhcpNameServer] 208.67.222.222 208.67.220.220 12.20.121.26
Tcpip\..\Interfaces\{8D434FEA-656E-43F8-88F3-94981AA9937D}: [DhcpNameServer] 208.67.222.222 208.67.220.220 12.20.121.26
StartMenuInternet: IEXPLORE.EXE - iexplore.exe
 
FireFox:
========
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.40416.0\npctrl.dll [2015-04-16] ( Microsoft Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.0.52 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll [2011-12-01] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2011-12-01] (Intel Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.40416.0\npctrl.dll [2015-04-15] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2011-05-13] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3538.0513 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2011-05-13] (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.27.5\npGoogleUpdate3.dll [2015-05-17] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.27.5\npGoogleUpdate3.dll [2015-05-17] (Google Inc.)
FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 -> C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll [2013-08-05] ()
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll [2015-05-01] (Adobe Systems Inc.)
FF Extension: DVDVideoSoft YouTube MP3 and Video Download - C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{B64D9B05-48E1-4CEB-BF58-E0643994E900}.xpi [2014-12-08]
FF HKLM-x32\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF
FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2014-08-22]
FF HKU\S-1-5-21-1117427471-4046928440-1846756498-1000\...\Firefox\Extensions: [{B64D9B05-48E1-4CEB-BF58-E0643994E900}] - C:\Program Files (x86)\Common Files\DVDVideoSoft\plugins\ff
FF Extension: DVDVideoSoft YouTube MP3 and Video Download - C:\Program Files (x86)\Common Files\DVDVideoSoft\plugins\ff [2014-12-08]
 
Chrome: 
=======
CHR Profile: C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Docs) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2014-08-22]
CHR Extension: (Google Drive) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2014-08-22]
CHR Extension: (YouTube) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2014-08-22]
CHR Extension: (Google Search) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2014-08-22]
CHR Extension: (Elite Unzip) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\ffjcmnpnoopgilmnfhloocdcbnimmmea [2015-03-01]
CHR Extension: (Avast Online Security) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2014-08-22]
CHR Extension: (Chrome Hotword Shared Module) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg [2015-03-06]
CHR Extension: (ActiveGS) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\nhndampajkkhamolmmnalddigpojomph [2014-08-22]
CHR Extension: (Google Wallet) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-08-22]
CHR Extension: (Gmail) - C:\Users\Brendan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2014-08-22]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-03-31]
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TwinHeadedEagle

TwinHeadedEagle

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Posted

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • I volunteer to help you, so please, do not ask for help for your company/business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

 

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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  • 2 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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